09-20-2016 02:28 PM
I bought a Lenovo ThinkPad product on 22.05.2015 in Guangzhou, China. I relocated to Turkey with this product that has an IWS. I faced with some problems with this product such as shutting down itself, web-cam malfunction.
That's why I sent it for the support services to located authorized reseller S.B.T. in Turkey.
The product waited 30 days and after this duration I took it back but some parts were not plugged in and wasn't screwed properly.
I also had some performance issue and touchscreen malfunction after the first support.
Then I left it back to support services and it has been waiting 50days on support services.
I'm tracking the status of the product. All the parts of this product - touchscreen, hdd, keyboard etc. -
has been changed, even Mainboard twice.
Neither Lenovo Turkey nor authorized reseller can support me effectively.
I believe that this problem can't be solved anymore, and I want this product to be replaced with another new one or similiar one but Lenovo Turkey does not support me!
09-22-2016 06:46 AM
Hello erincunal, welcome to the community,
if you consider that a repair is taking longer than it should do, which certainly looks to be the case here and you have been very patient, you can escalate your issue by calling support and requesting your case be escalated to a complaint. The call centre agent will be able to do this for you and then explain any further steps. If you run into difficulties please let me know.
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