05-21-2016 04:59 AM
I've noticed a few posts on this issue (lenovo Y50-70 touch screen hinge breaking). I bought my laptop via Amazon in July 2015 so it should still be under warranty (even though the tech support website says it is not....it also thinks that the warranty started in January 2015). I, however, have had zero success with contacting technical support for help (I talked to a representative on the phone; she couldn't help me but said I would be called withing 48 hours. It has now been 168 hours and I've received no phone call; I also submitted a request via the web 72 hours ago and have received nothing. And I can't get anywhere with the online "contact us" since it won't recognize the serial number of my machine). Anyone have a phone number or other suggestions? At this point, I'm very frustratred with (a) the product and (b) the technical support from Lenovo.
05-21-2016 06:36 AM
05-23-2016 04:23 AM
Hello Midwest1st, welcome to the community,
should the warranty dates show incorrectly you can visit the Base Warranty Registration site and select your country; you will then be informed if you are required to take any steps to correct the entries. The other option is to request support to do this for you; select your product on the support site, scroll to the bottom and select Phone List under the Support heading. In both cases you will probably be required to provide a proof of purchase.
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