09-24-2018 05:00 PM
I just want to describe my experience about a problem i had with my Y700 laptop around one year or so back. I had a problem where my laptop battery will not accurately show the percentage, so i would never know when the laptop will turn off due to the battery being dead. I went to Lenovo Support for this issue. I remember calling multiple times trying to resolve this issue and became very frustrating for me. It ended up that Support thought I need my laptop battery to be replaced entirely. So i sent in my laptop with their instructions. This entire process including the repair took longer than was appropriate.
When i got my laptop back, i found that there was a dent in the front of my laptop where the bottom connected with the keyboard. The dent caused gap where it seems like things could get into the interior of the laptop. At the time, I could not send the laptop back again to repair the damage because I was worried about it taking a long time to repair. I also needed to use it as i am still a student in school.
Right now it is already too late for me to do anything as my warranty has already expired and because of this unsatisfactory experience with the Support and repair I do not trust that a proper repair will be done.
This is a record of my experience if anyone cares to read it. Thank you
09-24-2018 07:01 PM
Welcome to the Community Forums.
Sorry to hear about your experience.
In as much as all companies would like to have customers have a good experience, there are cases similar to yours that may happen and your concerns should be get heard to ensure good quality controls.
I would suggest that you call in technical support and inform them of this. Ask for a supervisor if needed and express your options how it can be best mediated on your end.
Your active participation and openness would be the key to a good customer-business relationship.
Update us how it goes.