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2 Posts

01-10-2019

United States of America

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Lenovo Yoga Left Hinge Defect

2019-01-10, 1:41 AM

I was disappointed to learn that Lenovo has no formal process for submitting written complaints other than submitting a service request, and getting a case number. I was contacting Lenovo in regard to an apparent defect in the left hinge of the Yoga 710 and other yoga models. The rep kept making reference to the expired warranty. However, I was not calling about the warranty, but the product hardware (in this case the left hinge) being defective. The left hinge fails to close, the cover and screen then get pushed forward and the screen cracks. It is that one piece of defective hardware that causes the problem, and it appears to be pervasive.

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8698 Posts

01-13-2008

United States of America

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Re: Lenovo Yoga Left Hinge Defect

2019-01-16, 22:58 PM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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1 Posts

03-11-2019

United States of America

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Re: Lenovo Yoga Left Hinge Defect

2019-03-11, 2:59 AM

The same thing just happened to mine. I can't close it because it happened while I was transitioning it from tablet form back to laptop. Do you have to call to start a claim? I didn't see anywhere on the website a place to start a claim.

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1 Posts

04-26-2016

United States of America

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Re: Lenovo Yoga Left Hinge Defect

2019-06-16, 4:54 AM

My left hinge is failing too.

art and science go hand in glove
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5 Posts

09-28-2019

United States of America

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Re: Lenovo Yoga Left Hinge Defect

2019-09-29, 22:02 PM

Mine was the right hinge. It came loose and broke my screen. 

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