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11 Posts

02-14-2018

US

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  • Message 1 of 26

Lenovo, You damaged my laptop during repair, what now?

2018-12-10, 15:12 PM

I sent my Yoga in because they keyboard was having issues and the touchscreen stopped working.

 

It took less than a day to fix and ship it back to me, kudos for that.

 

However, I sent you a laptop that was in good condition and you sent me back a scratched laptop with tool marks on all sidesand a shell that no longer stays closed. . . .

 

 

The photos do not do the damage justice, it is way more obvious in person.

 

Before

 

After

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11 Posts

02-14-2018

US

29 Signins

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  • Posts: 11
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  • Message 2 of 26

Re: Lenovo, You damaged my laptop during repair, what now?

2018-12-11, 14:29 PM

Are there no reps on this forum?

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8216 Posts

09-04-2014

SK

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  • Message 3 of 26

Re: Lenovo, You damaged my laptop during repair, what now?

2018-12-11, 19:00 PM

Hello Max,

 

Yes there are but it's not a dedicated support channel. If you haven't already you need to notify this to support at your earliest opportunity, please ensure that you quote your original case number and that you are in a position to provide photos; they will instruct you where to send them and open a new case for you.

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.
Using Browser Search to find your answers in Lenovo and Moto Community

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27 Posts

04-03-2020

US

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  • Message 4 of 26

Re:Lenovo, You damaged my laptop during repair, what now?

2020-07-08, 20:17 PM

They did the same to my yoga recently scratches dings, removed factory sticker, and they did not even put the hinge back in. The new display flicker's. Seems like these problems are problems are common for lenovo. Pictures do not due the damage justice, but you will see one hinge is in, one is out. Scratches on case, stickers removed. Deplorable customer service. Can any lenovo reps help.

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27 Posts

04-03-2020

US

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  • Message 5 of 26

Re:Lenovo, You damaged my laptop during repair, what now?

2020-07-08, 20:26 PM

Pic 1

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27 Posts

04-03-2020

US

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  • Message 6 of 26

Re:Lenovo, You damaged my laptop during repair, what now?

2020-07-08, 20:26 PM

Pic 2

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27 Posts

04-03-2020

US

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  • Message 7 of 26

Re:Lenovo, You damaged my laptop during repair, what now?

2020-07-08, 20:27 PM

Pic 3

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27 Posts

04-03-2020

US

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  • Message 8 of 26

Re:Lenovo, You damaged my laptop during repair, what now?

2020-07-08, 20:27 PM

Pic 4

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27 Posts

04-03-2020

US

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  • Message 9 of 26

Re:Lenovo, You damaged my laptop during repair, what now?

2020-07-10, 1:51 AM

Can anyone at lenovo step in. My case manager is very spotty on call's, and almost impossible to get a hold of. I have called her at least 7 times, and only was able to get her once or twice. She has never responded to any of my email's, and we are on a tight deadline to get the device that Lenovo damaged fixed.

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27 Posts

04-03-2020

US

15 Signins

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  • Posts: 27
  • Registered: ‎04-03-2020
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  • Message 10 of 26

Re:Lenovo, You damaged my laptop during repair, what now?

2020-07-13, 4:15 AM

???

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