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Max78
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Posts: 10
Registered: ‎02-14-2018
Location: US
Views: 358
Message 1 of 3

Lenovo, You damaged my laptop during repair, what now?

I sent my Yoga in because they keyboard was having issues and the touchscreen stopped working.

 

It took less than a day to fix and ship it back to me, kudos for that.

 

However, I sent you a laptop that was in good condition and you sent me back a scratched laptop with tool marks on all sidesand a shell that no longer stays closed. . . .

 

 

The photos do not do the damage justice, it is way more obvious in person.

 

Before

20181129_092907.jpg20181129_092901.jpg20181129_092856.jpg20181129_092847.jpg

 

After

20181208_180431.jpg20181208_180434.jpg20181208_180448.jpg20181208_180519.jpg20181208_180535.jpg20181208_180602.jpg20181208_180847.jpg

Max78
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Posts: 10
Registered: ‎02-14-2018
Location: US
Views: 302
Message 2 of 3

Re: Lenovo, You damaged my laptop during repair, what now?

Are there no reps on this forum?

Administrator
Administrator
Posts: 7,196
Registered: ‎09-03-2014
Location: SK
Views: 284
Message 3 of 3

Re: Lenovo, You damaged my laptop during repair, what now?

Hello Max,

 

Yes there are but it's not a dedicated support channel. If you haven't already you need to notify this to support at your earliest opportunity, please ensure that you quote your original case number and that you are in a position to provide photos; they will instruct you where to send them and open a new case for you.

 

Andy

 

English Community Leader
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