07-23-2008 12:06 PM
I received the message below from Lenovo credit card services. I have left multiple messages over the last 3 days without any response. The voicemail says all calls will be returned within 1 business day (though, hmmm, they didn't say 1 business day in what country/planet). Does anyone know how to resolve this?
Dear Lenovo Customer,
The bank has declined your credit card for order number . . . . in the amount of . . . . .
Please contact your bank for further details. Kindly contact us at 1-800-426-3325 with an update on how you wish to proceed.
If no response is received within 4 business days upon receiving this email, your order runs the risk of cancellation.We appreciate your business (customer's note - clearly, you don't) and your prompt attention (customer's note - but not our prompt attention) to this request.
Credit Card Services
1009 Think Place
Building 600, 1st Floor, Box # C08
Morrisville, NC 27560
07-23-2008 08:54 PM
Welcome to the forum!
It has taken me five business days and approximately 15 messages to get a call back a couple of months ago...it seemed like one person only was doing the job of the whole department...