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07-05-2020

IN

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Lenovo is not honoring my cashback.

2020-07-05, 12:14 PM

I have purchased a lenovo legion laptop (Y7000) from lenovo.com recently. While purchasing the laptop I was informed that I will be getting a 10% cashback worth around 110$ (Rs. 8500) on my purchased if i use ICICI Bank card. This was informed by both the sales person and by the website. But now after purchasing, their support staff is not processing the request and is not giving any reason. They are just saying I am ineligible even though the offer was going on and there is nothing in the terms and conditions that would make me ineligible. This seems very close to fraud, wherein you do not give the buyer what you advertise. Let me know how to proceed. Did not expect this kind of shady business from lenovo and the kind of reply I have got seems to me that it has been done to other buyers too. My order id is 4295321221 - well inside the offer period.

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7941 Posts

09-04-2014

SK

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Re:Lenovo is not honoring my cashback.

2020-07-06, 7:11 AM

Hello and welcome to Community,

 

Could you please explain what you exactly mean by "not processing the request" and how you would have expected it to be processed? Have you already received the system which you ordered?

 

Andy

 

English Community Administrator
Lenovo eServices

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