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  • Posts: 7
  • Registered: ‎09-17-2014
  • Location: Dublin
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  • Message 1 of 2

Lenovo lost my laptop. Who can I complain to?

2016-06-03, 10:06 AM

I contacted Lenovo on 18th March about problems with my laptop. After they twice failed to pick it up from my home, I sent it in a special post package they gave me and its lost and they can't locate it.


I'm now without a laptop for 2 and a half months.

Who can I complain to. Is there an address I can write to?


I'm dealing with:

Lenovo UK
120 Faraday Park 
Faraday Road   

Should I post letter of complaint here?


I ask them every few weeks for an update and all I get as a response is "its being delt with".



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Re: Lenovo lost my laptop. Who can I complain to?

2016-06-06, 13:41 PM

Hello ezdmanx,


sorry to have to read about what has happened. I'd like to save you the trouble of writing to HO in the UK and open a case and have customer relations look into your case and find a resolution, could you please send me the following information by private message;


Full Name;
Telephone No.; +

Country location;
email address;
System Type;
System s/n;

Date of purchase;
Case Numbers;


Thanks in advance, regards




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