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7 Posts

09-17-2014

Dublin

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132 Page Views

  • Posts: 7
  • Registered: ‎09-17-2014
  • Location: Dublin
  • Views: 132
  • Message 1 of 2

Lenovo lost my laptop. Who can I complain to?

2016-06-03, 10:06 AM

I contacted Lenovo on 18th March about problems with my laptop. After they twice failed to pick it up from my home, I sent it in a special post package they gave me and its lost and they can't locate it.

 

I'm now without a laptop for 2 and a half months.

Who can I complain to. Is there an address I can write to?

 

I'm dealing with:

Lenovo UK
120 Faraday Park 
Faraday Road   
Dorcan 
Swindon   

Should I post letter of complaint here?

 

I ask them every few weeks for an update and all I get as a response is "its being delt with".

 

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10618 Posts

09-04-2014

Slovakia

32865 Signins

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  • Posts: 10618
  • Registered: ‎09-04-2014
  • Location: Slovakia
  • Views: 1222480
  • Message 2 of 2

Re: Lenovo lost my laptop. Who can I complain to?

2016-06-06, 13:41 PM

Hello ezdmanx,

 

sorry to have to read about what has happened. I'd like to save you the trouble of writing to HO in the UK and open a case and have customer relations look into your case and find a resolution, could you please send me the following information by private message;

 

Full Name;
Telephone No.; +

Country location;
email address;
System Type;
System s/n;

Date of purchase;
Case Numbers;

 

Thanks in advance, regards

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.


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