12-03-2018 10:11 AM - edited 12-03-2018 11:30 AM
I bought Thinkpad T580 laptop in less than 6 months and used in a normal environment (always on the desk in my home). I sent in for repair since I got a black screen with color lines. Lenovo indicated it had crack screen (I could not tell with my naked eye) and they are not covering my screen replacement under warranty. They accused me of Customer Induced Damage (CID). It is disppointing that Lenovo can not stand behind their product and stand behind their promise to customers (warranty). Lenovo advertises the Thinkpad T580 as following on their webside:
"We test ThinkPads against 12 military-grade requirements and more than 200 quality checks to ensure they run in extreme conditions. From the arctic wilderness to desert dust storms, from zero-gravity to spills and drops, you can trust your T Series device to handle whatever life throws your way."
I disgree with their statement and not going to pay $725 to fix my screen.
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12-04-2018 09:37 AM
This seems simple. Either it is cracked or it isn't. If it is cracked, someone cracked it. Iff it isn't cracked, it should be a warranty repair. If you think it isn't cracked, ask for a second opinion.
12-06-2018 06:03 PM
I am happy to report the issue has been resolved by Lenovo. Their manager reviewed my case and quickly informed me that they would repair the LCD under warranty. Lenovo was gaving me the benefit of doubt and extending their halping hands to their customer. They care their customers and have definitely earned my trust now. When I shop for my next computer, I will get another Lenovo and the accidental insurance as well. Kudos to Leveno management!