06-30-2018 09:29 AM
Bought my laptop one month ago and yesterday it black screened and is just a paperweight now. Lonovos only solution to selling defective computers is to repair them. What I couldn't get them to understand is that I don't want a broken and repaired laptop, that's not what I paid for. I paid for a no defective computer. You cant give me a broken machine that you band-aided for the same price as a new machine. I just want a replacement or my money back. I feel as if I'm getting screwed over big time here, and that's not how a company should do business. Don't sell me a lemon and then offer to fix it. I didn't want a lemon in the first place. I want what I paid for, a fully functional non defective machine. Lenovo refuses and is keeping the money. Lesson learned.
06-30-2018 08:47 PM
07-01-2018 07:03 AM
07-01-2018 08:36 AM
07-02-2018 12:33 AM
Hello Bradley, welcome to the Community,
If you could perhaps state which system you have and more detail about the black screen event perhaps it will be possible to diagnose and fix the issue without a need for service; just as a possible example the 1803 update has in some circumstances caused similar issues.
Also it would help if you could post your order number please.
English Community Leader
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07-02-2018 05:05 AM