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80 Posts

10-11-2010

US

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Lenovo support success story.

2010-12-15, 20:29 PM

hey all,

I just wanted to post this because a few days ago my keyboard on my Thinkpad  stopped working. So I called Lenovo late yeserday afternoon and they said they would ship me out  a new keyboard and it would be here in one or two business days.Well it just showed up not even 24 hours after they shipped it. Great service and customer support. They shipped it overnight and first class. Very very impressed. Thank you Lenovo for getting me my keyboard. I have finals all this week so not having a portable laptop was really bad. But I'm all set and I plan to upgrade my warranty to 3 years. This is the best support I have ever had. Thanks again lenovo for the excellent support. 5 stars!!

 

Thinkpad E570,X220,X61,T500,Yoga 700 11"
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37 Posts

05-18-2010

USA

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  • Message 2 of 9

Re: Lenovo support success story.

2010-12-16, 0:21 AM
Glad to hear it ^_^ Also, i'm not sure what kind of warranty you're thinking about, but the 3 yr warranty also comes with the option of Thinkpad Protection, which is a "disaster coverage" kind of. Spills, drops, Cracked LCD's, and cosmetic damages are covered by such. I'm not a sales rep :P just a suggestion.

Glad to hear that you are satisfied with this one though ^_^ KB's are a pain...
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1991 Posts

05-17-2008

USA

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  • Message 3 of 9

Re: Lenovo support success story.

2010-12-16, 0:41 AM

the thinkpad protection warranty is worth the money I have it on my R61 but I think you have 30 days from the original date of purchase after that you will not be able to upgrade to the thinkpad protection service




_______________________________
Thinkpad R61 7733-1GU
Thinkpad X61T 7762-54U
Thinkpad X60T 6363-4GU
_______________________________

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21115 Posts

12-20-2008

Australia, Melbourne

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  • Message 4 of 9

Re: Lenovo support success story.

2010-12-16, 1:33 AM
the thinkpad accidental protection warranty can purchased within 90 days from the initial purchase of the laptop.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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80 Posts

10-11-2010

US

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  • Posts: 80
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  • Message 5 of 9

Re: Lenovo support success story.

2010-12-16, 3:38 AM

How long do I have to upgrade my warranty? I can't afford to upgrade my warranty for an another month and I will have my Thinkpad for 3 months next week.

Thinkpad E570,X220,X61,T500,Yoga 700 11"
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21115 Posts

12-20-2008

Australia, Melbourne

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  • Message 6 of 9

Re: Lenovo support success story.

2010-12-16, 11:15 AM
you can upgrade the normal one year warranty to the 3 years warranty anytime before the one year warranty expires. But if you want the Accidental Protection warranty plan, then you have to do it within 90 days of purchase.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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80 Posts

10-11-2010

US

950 Signins

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  • Posts: 80
  • Registered: ‎10-11-2010
  • Location: US
  • Views: 2855
  • Message 7 of 9

Re: Lenovo support success story.

2010-12-18, 3:05 AM

Thanks lead_org.

I'll upgrade it after the first of the year them. :)

Thinkpad E570,X220,X61,T500,Yoga 700 11"
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89 Posts

10-16-2010

athens

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  • Message 8 of 9

Re: Lenovo support success story.

2010-12-18, 16:45 PM

 


wrote:
Glad to hear it ^_^ Also, i'm not sure what kind of warranty you're thinking about, but the 3 yr warranty also comes with the option of Thinkpad Protection, which is a "disaster coverage" kind of. Spills, drops, Cracked LCD's, and cosmetic damages are covered by such. I'm not a sales rep :P just a suggestion.

Glad to hear that you are satisfied with this one though ^_^ KB's are a pain...

hi - i have this 3year cover and just had a scratch on the lcd - you're saying i'm covered? is that official?

 

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1991 Posts

05-17-2008

USA

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  • Message 9 of 9

Re: Lenovo support success story.

2010-12-18, 19:49 PM

deickos wrote : 

hi - i have this 3year cover and just had a scratch on the lcd - you're saying i'm covered? is that official?

 

 

only if you have the thinkpad protection service warranty




_______________________________
Thinkpad R61 7733-1GU
Thinkpad X61T 7762-54U
Thinkpad X60T 6363-4GU
_______________________________

Did a member help you today? Thank them with a Kudo!

If a post answers your question, please mark it as an "Accepted Solution"!

Regards,
GMAC
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