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Smitd
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Posts: 4
Location: GB
Views: 745
Message 1 of 4

Lenovo yoga 3

Bought my son a Lenovo yoga 3 on 15/7/2015 from PC World £800, by 5/8/2015 it stopped working. Took it back on 5/8/2015 and PC World exchanged it no problem. After one year and three week the replacement has stopped working. Sent it back to Lenova who are now demanding £250 to repair it saying it needs a new main board and power supply - what after just a year old - clearly not fit for purpose - they accept it has not been damaged through misuse. I am waiting for a manager call back but I am absolutely appalled at the stance being taken by lenova and unless we get it repaired free of charge I will be taking the matter further. Any one else experienced such problems ?

Smitd
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Posts: 4
Location: GB
Views: 668
Message 2 of 4

Re: Lenovo yoga 3

Still waiting for the manager callback

Lenovo Employee iamlenovoUS
Lenovo Employee
Posts: 6
Location: US
Views: 621
Message 3 of 4

Re: Lenovo yoga 3

Hey smitd,

 

Any chance you'd mind sending me your case number? I will try to get you in contact with the Lenovo UK team.

 

Thanks!

Smitd
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Posts: 4
Location: GB
Views: 607
Message 4 of 4

Re: Lenovo yoga 3

Thanks

i actually managed to speak to someone at Lenova on Friday and it's all sorted they are going to repair it free of charge.