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07-14-2016

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Lenvo support phone number - yoga

2016-07-14, 15:20 PM

I have a Lenovo Yoga 2 13" and my warranty is almost up but there seems to be a defect in the hinges and it caused a crack in my keyboard. Since, I have been trying to use the support line (1-855-253-6686) which is the only number I could find but every time I call it says the number has been disconnected or is no longer in service.

 

I am calling from Montreal Canada, is there anything I can do? Or another number I can use?

 

Thank you

 

-N

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11489 Posts

11-30-2015

PH

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Re: Lenvo support phone number - yoga

2016-07-14, 15:28 PM

Hi n27 , 

 

Welcome to the Community Forums.

 

Would you try calling tech support at :

English 24 hours/day 7 days/week
1-877-4-Lenovo (1-877-453-6686) 

 

Update us how it goes.

 

Regards



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2 Posts

07-14-2016

CA

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Re: Lenvo support phone number - yoga

2016-07-14, 16:56 PM

Thank you for the number, unfortunately lenovo customer service wouldn't help me with my problem. I would have to send my laptop away for about a month (with no spare computer) and once they recieve it they will let me know how much it will cost to fix what the problem caused by their defective hinges saying the price could range between 1 and 100$. They claim not being able to give me an average cost or any kind of compensation for a computer that cost 1200$ but broke down fault of bad hinges after 5 months, I had to have the hinges retignted on a regular basis.

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11-30-2015

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Re: Lenvo support phone number - yoga

2016-07-14, 19:20 PM

Hi n27 , 

 

Greetings. 

 

Good that you were able to reach them with that contact number as answer to  your initial query.  

 

Most likely the issue would be checked first by engineering if issue is non user /accident issue against mechanical failure as I would suggest that you proceed with sending it out for repair while it is in warranty. 

 

You may get back to them using the same case number provided to you as the warranty it currently have by default is depot coverage instead of an upgraded onsite repair . 

 

Regards



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