English Community

Special Interest DiscussionsGeneral Discussion
All Forum Topics
Options

2 Posts

01-25-2019

US

1 Signins

19 Page Views

  • Posts: 2
  • Registered: ‎01-25-2019
  • Location: US
  • Views: 19
  • Message 1 of 5

Microsoft Office Activation

2019-01-25, 2:11 AM
Hello: I bought a Lenovo yoga with office pre-installed -- H&S 2019 AFOLB DM -- and it's no where to be found. No link sent, no disc, nothing. Where can I find a link? Order # 4292419154. I tried to go on the office online thing and logged in with the email that I used when I bought the laptop and office is no where to be found. Thanks
Reply
Options

9206 Posts

09-04-2014

SK

32616 Signins

1206110 Page Views

  • Posts: 9206
  • Registered: ‎09-04-2014
  • Location: SK
  • Views: 1206110
  • Message 2 of 5

Re: Microsoft Office Activation

2019-01-25, 8:06 AM

Hello jwoelkers, welcome to the Community,

 

If you didn't use your Microsoft account email address when ordering it may be necessary to associate the email address used when ordering the system to your microsoft account.

If you visit https://account.microsoft.com/ and sign in with your Microsoft account and then select "Your Info" at the top you should land at a page where you can "Manage your sign-in email....".  Once you select that it will take you through a verification process after which you will be able to associate your non-Microsoft email with your MS account.

After associating the email you should be able to see the product has been with the associated email, check inPayment & Billing -> Order History.

 

I was also able to find the following thread which required the Microsoft Troubleshooter to be run on the system, perhaps to could review it?
https://forums.lenovo.com/t5/General-Discussion/Activation-Subscription-for-Microsoft-Office-365-Home-DM-AFOLB/m-p/3893591#M35245

 

The following link also includes other possible scenarios and may be of assistance to you

https://support.lenovo.com/sk/en/solutions/ht503493

 

 

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.
Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

1 Posts

12-03-2019

US

1 Signins

31 Page Views

  • Posts: 1
  • Registered: ‎12-03-2019
  • Location: US
  • Views: 31
  • Message 3 of 5

Re: Microsoft Office Activation

2019-12-03, 23:18 PM
jwoelkers: did you get an answer from Lenovo, or otherwise resolve your issue? I just ordered a ThinkCentre 720 SFF, and Office H&S 2019 AFOLB DM. I fear I'll have the same issue as you. Thanks.
Reply
Options

1 Posts

06-20-2020

US

2 Signins

0 Page Views

  • Posts: 1
  • Registered: ‎06-20-2020
  • Location: US
  • Views: 0
  • Message 4 of 5

Re:Microsoft Office Activation

2020-06-20, 6:39 AM

I purchased a ThinkPad X1 Extreme gen 2 with a copy of "Microsoft Office Home and Student 2019".  No product key in the package. No software on the machine.  Download and installed office, but always get directed to the "free" version or an offer to upgrade to Premium. 

I found the solution on one of the forum pages. 

 

Download this  Microsoft Torubleshooter - cssemerge97925.diagcab

 

The troubleshooter identified "Emerging issue 97275" and fixed it. 

Launch Word and it recognized that I have a license and asked me to activate.   It is funny to find 2019 is installed in a directory called "Office16"

C:\Program Files\Microsoft Office\root\Office16\WINWORD.EXE

Reply
Options

1 Posts

07-10-2020

US

1 Signins

15 Page Views

  • Posts: 1
  • Registered: ‎07-10-2020
  • Location: US
  • Views: 15
  • Message 5 of 5

Re:Microsoft Office Activation

2020-07-10, 19:05 PM

Thanks very much for posting this resolution.   I've had the same problem of not knowing how to activate my included Office license and this finally fixed it! 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete