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01-13-2021

US

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Missing Laptop for 3 months

2021-01-13, 21:00 PM

Hi,

 

In late October I sent in my lenovo laptop to be serviced since the battery on my machine stopped working. It would not boot and it also would not recognize a charger, so I could not turn my computer on. In early december, I received an alert from lenovo that the service request had been cancelled. I had added a note that if they had to reset the harddrive, i would prefer for the computer to be returned since there is data I need on the machine. I assume this to be why it was cancelled.

 

When I received this cancel notice, I assumed that the depot would simply return the laptop. I have now called lenovo customer service on 4 separate occasions since early December. All of these customer service representatives put in an inquiry with the facility that my laptop should be at and offered an estimate of 1-3 days to get a response. Not a single time I have gotten a response, not by phone nor by email.

 

I have now decided that I will call customer service every day at 5 pm my time to ask about the whereabouts of my computer. I will not stop until my laptop is return to me. I have way better uses of my time but lenovo has now become enemy #1.

 

Can somewhere monitoring these forums please get in contact with me about my laptop?

 

 

Admin note: post edited, no extra incentives should be necessary.

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9812 Posts

09-04-2014

SK

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  • Posts: 9812
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Re:Missing Laptop for 3 months

2021-01-14, 18:44 PM

Hello @JollyCactus welcome to Community,

 

I'm sorry that you have experienced such a delay, I was able to find your service case and have escalated this for you to the Customer Relations Team for further investigation and resolution. Once assigned to a Case Manager you will be contacted, probably early next week, negating the necessity for you to continue calling support.

 

Andy

 

English Community Administrator
Lenovo eServices

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