Support in other languages: 
Showing results for 
Search instead for 
Do you mean 
Welcome to the Lenovo Community

Welcome to the Forums!

Welcome to Lenovo's Peer-to-Peer Discussion Community!
Please note our guidelines. How to register and login and Community FAQs.
Shape the Future of PCs

Help Lenovo Shape the Future of PCs

Take the ownership survey. Share your ideas with our product team
Community Spotlight

Visit the Lenovo Blogs!

Check out the ThinkPad Time Machine
Visit the Community Spotlight Blog
Windows  10

Are you ready for Windows 10?

Get to know Windows 10
Visit the Windows 10 Support Center
Reply
Fanfold Paper
Posts: 7
Registered: ‎10-21-2008
Location: New York
0 Kudos
Accepted Solution

My Serial Number is not valid

My serial number contains a character (i.e. not a number) in the first section.

 

That is, it should look something like this:  12-a1234

But instead looks like this:  A1-B2345

 

This means that I cannot check my warranty status.  I belive I bought a 3-year warranty but I am not sure when it expires, or indeed whether it was 3 additional years or 3 years including the initial 12 month basic.

 

My fan is annoyingly loud (I think the bearings have gone), and my headphone/microphone pick up distortion.  Also my battery seems to be on the blink.

 

Can anyone help?

Posts: 20,901
Topics: 128
Kudos: 1,259
Solutions: 1,344
Registered: ‎12-19-2008
Location: Australia, Melbourne

Re: My Serial Number is not valid

it could contain A1-B2345 that is quite common.

Maybe you should call up Lenovo warranty service in UK:

UNITED KINGDOM 08705-500-900
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Fanfold Paper
Posts: 7
Registered: ‎10-21-2008
Location: New York

Re: My Serial Number is not valid

My bad, I purchased my laptop in the USA as I was moving to New York.  That's where I am now.

Posts: 20,901
Topics: 128
Kudos: 1,259
Solutions: 1,344
Registered: ‎12-19-2008
Location: Australia, Melbourne

Re: My Serial Number is not valid

1-800-426-7378
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Posts: 5,215
Solutions: 569
Registered: ‎11-23-2007
Location: United States

Re: My Serial Number is not valid

[ Edited ]

if you're referring to the example shown on the warranty lookup page (23-AB123), just take it as an example.   i'm sure your system will work on that page.   if it doesn't, please call support as lead_org suggested.

 

as a sidebar, thinkpad serial numbers can have a letter/letter, letter/number, or number/number combination as the first two characters.   looking at a few of my systems, i have serial numbers starting with 99, MJ, L3, LV, R8, and R9 to name a few.   these are simply manufacturing plant designators.   just don't ask which one is which. Smiley Wink

 

 

(edit: typo)

ThinkStation C20      ThinkPad X1C · X220 · X60T · 600Microsoft MVP

Fanfold Paper
Posts: 7
Registered: ‎10-21-2008
Location: New York
0 Kudos

Re: My Serial Number is not valid

Thanks for the information.  I tried my serial number on the site and it rejected it as invalid.  I will have to give Lenovo a call, as suggested.  Kinda dreading it as I have not had much luck at all with their support team (took about 5 hours of calls to verify a problem just after I received the laptop).  Shame they don't have online chat support.

Posts: 5,215
Solutions: 569
Registered: ‎11-23-2007
Location: United States
0 Kudos

Re: My Serial Number is not valid

[ Edited ]

make sure you aren't mistaking a number for a letter or vice versa.   one of my systems ended in "T0Z" and i always typed the letter 'o' when i should have typed a zero.

 

update: after checking your serial number here, your W500 is in warranty until 2011-09-15.

ThinkStation C20      ThinkPad X1C · X220 · X60T · 600Microsoft MVP