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07-27-2020

JP

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Need Help on order with Lenovo Japan

2020-07-27, 11:45 AM
I have placed an order over the weekend but upon checking the status, it looks to be blocked. I tried reaching out to an agent via the chat support and he told me orders will be processed on Monday. Tried checking the order status again and it's still the same. Sent multiple emails but didn't get any response. Tried calling but the number they gave was always unreachable. I'm a bit lost on how to proceed. I chose to order from Lenovo because it said that I could receive the product in a week's time.
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8227 Posts

09-04-2014

SK

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Re:Need Help on order with Lenovo Japan

2020-07-29, 6:51 AM

Hello @Rasia 

 

Sometimes, depending on the specific order, the order process requires some human intervention and orders are not updated immediately, it requires a couple of days for things to catch up. What is the OVP site showing for a status today please, has it changed?
https://ovp.lenovo.com/lenovo-ovp-new/public/showdetail?lang=ja

 

Andy

 

English Community Administrator
Lenovo eServices

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1 Posts

07-27-2020

JP

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  • Posts: 1
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  • Location: JP
  • Views: 15
  • Message 3 of 3

Re:Need Help on order with Lenovo Japan

2020-07-29, 10:35 AM
Hi @Andy_Lenovo, I was asked to re-order and use a different card or bank transfer. Price changed a bit as well as estimated availability (1 week to 6 weeks) but all good now. Thank you.
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