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3 Posts

03-02-2016

Indiana

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  • Location: Indiana
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  • Message 1 of 4

Need MS Office Product Key

2016-03-02, 21:54 PM

i purchased my Yoga 2 directly from Lenovo last April, including MS Office Home and Student 2013.  I recently was having performance issues after it upgraded to Windows 10, so I used the feature in Windows that allows you to go back to a previous version.  In the process of doing that it uninstalled all of my apps.  I need to reinstall office but I cannot find my product key.  I have the manual Lenovo sent, but I do not find any paperwork that has the product key on it.  I have logged into office/myaccount site and apparently my Office software is not affiliated with my hotmail account, or any other account that I can think of.  I have spent time on the phone with Lenovo and Microsoft and they basically point at each other.

Has anyone else had to go through this?  How did you find your office key?  I'm about to bang my head against the wall!!

Thanks,

Steve

Indiana

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56 Posts

04-04-2013

chicago

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  • Location: chicago
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  • Message 2 of 4

Re: Need MS Office Product Key

2016-03-02, 22:18 PM

it should be still under warranty. i would call lenovo and see about sending it in and having all the original sw reloaded

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3 Posts

03-02-2016

Indiana

5 Signins

16 Page Views

  • Posts: 3
  • Registered: ‎03-02-2016
  • Location: Indiana
  • Views: 16
  • Message 3 of 4

Re: Need MS Office Product Key

2016-03-02, 22:53 PM

Thanks  - on one of my calls i was told that the hardware only was under warranty not the software.  Very irritating.

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56 Posts

04-04-2013

chicago

75 Signins

446 Page Views

  • Posts: 56
  • Registered: ‎04-04-2013
  • Location: chicago
  • Views: 446
  • Message 4 of 4

Re: Need MS Office Product Key

2016-03-02, 23:00 PM

i would call again and ask for a supervisor.  in the past they at least sent out disks that restored it to the shipping state.

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