12-15-2010 02:14 PM - edited 12-17-2010 05:35 AM
I volunteer for a non-profit organization and am making technical purchases for the organization.
Almost three weeks ago, I needed to buy a laptop and talked to Lenovo support chat during the purchase. I was ensured that with a non-profit org, I can get tax exempt for any purchases I make. I have all of the required documentation for the organization.
I have been emailing my chat rep for the 3 weeks (about 9 emails) since then and cannot get any assistance with the tax exemption ever since he 'made the sale'. I get one line responses that are not helpful and he cannot tell me what I need to do to get my tax refund.
Finally, today I have called Lenovo support twice, waited for 15 minutes to connect, then about 30 seconds into the conversation, we were disconnected (not sure if they hung up on me or what).
At this point, I am incredibly upset at the amount of time I have wasted trying to get a tax refund for a single laptop. The only reason I'm pursuing it this much is because tax exempt was assured to me for this purchase, and I am purchasing for a non-profit. Part of working for a non-profit is being a good steward of the resources that have been donated.
I can't get through to anyone at Lenovo who can help via E-mail or phone, so I'm trying this forum. I honestly cannot believe it. If anyone can give me assistance, I would greatly appreciate it.
12-17-2010 05:37 AM
12-27-2010 09:41 AM
I still have not received any help with this issue. It's been over a month and I can't get a hold of anyone at Lenovo. This is probably the worst support I've ever had for any purchase. I guess I'll be calling in again.
12-27-2010 10:48 PM
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01-18-2011 12:00 PM