03-24-2017 12:09 AM
03-24-2017 12:27 PM
Hello amy333, welcome to the Community,
I was able to find your case and could see that your system has been sent to the lab for diagnosis and repair. In such circumstances I would expect you to receive the system back within the next week, an absolute top of 10 days. If that is not possible your case manager will contact you regarding other possible resolutions.
English Community Leader
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