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07-01-2019

US

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  • Posts: 2
  • Registered: ‎07-01-2019
  • Location: US
  • Views: 16
  • Message 1 of 1

No response to submitted managed technical support access ticket... very frustrating

2019-07-01, 13:01 PM

Hello!

 

I submitted a ticket via MTSA last week on 6/26, and now it's 7/1 and have yet to receive any contact from them.

 

I can see the status updates at the bottom of the ticket... one literally says 'customer unreachable' and I have 0 missed calls, and 0 emails from them.

 

I'm at my wits end - how do I get this laptop serviced?  I love ThinkPad hardware but this service experience, for laptop covered under premier support, is frustrating.

 

Is there a phone # to reach them?  Every 'Contact Us' link I follow leads me to unavailable chat support options.

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