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01-08-2021

US

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ORDER CANCELLATION

2021-01-08, 22:30 PM

Hi, 

 

It is 5th time reaching out your company to get an update.

I ordered ThinkPad E15 Gen 2 15” (Intel) - Black on Dec 1 2020 22:33 EST.

It was shipped on Dec 18 but back to the sender on Dec 29 with an uncertain reason based on tracking site.

I requested re-shipping but no one sent me a new tracking number. - I contacted 3 customer services reps on different day who gave the same answer that I would receive by next day but it never happened.

Yesterday Jan 7, I requested to cancel my order but was told it was not guaranteed to be able to cancel.

The rep I spoke with promised to update me by today about my order status, but I got the same attitude again. - no answer, no update.

 

I am very frustrated with this situation.

 

Who do I contact to resolve this issue?

 

I don't receive my order and you don't even make refund process.

 

My order no is 4296955813.

 

I strongly request to cancel my order and send back my money.

 

Please update me about this request.  Thank you, 

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11598 Posts

01-02-2010

US

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Re:ORDER CANCELLATION

2021-01-08, 22:33 PM

This is a peer to peer forum.  Other posters are customers like you or me


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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9812 Posts

09-04-2014

SK

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Re:ORDER CANCELLATION

2021-01-13, 16:42 PM

Hello and welcome to Community,

Sorry that you haven't had the best shopping experience. I'm currently unable to see the exact status of your order but I have passed your comments along and requested, if it hasn't already happened, that the order be cancelled and provided a link to your post.

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.


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