Short and bitter.

Attempted to buy my T510 using my AMEX, but they had trouble verifying it, so I ended up going through a lot of trouble to transfer money to my American Visa card (I'm from Australia, living in America).

Called up Lenovo multiple times before finally getting THATcard verified, I finally recieve my laptop.. only to find that the AMEX has been billed!!!  I can't afford to pay it off now because I moved my money!

I love the laptop but the entire order process was the worst I have ever experienced, and I mean that quite literally.

it is almost tempting to return and get the other brand that I was debating over.  I know that sounds petty but I'm pretty annoyed.

sorry to sound angry. but this has caused me quite a problem.

Hi Zorx,

I'm sorry to hear of the trouble you had with our credit card process, and from the sounds of it, the order process as a whole.

I would like to investigate what happened, could you please send me a private message with your order number?

I'm glad you are loving your laptop!

Best regards,

Vanessa

I've bought IBM/Lenovo for years, 5 laptops, and I've just had an experience that will cause me to never buy from them again.

I purchased a laptop with the Black Friday deal, then the link to the order status sent me to a site that was flagged as un-secure, likely a phishing site.  I got worried and called, and they said they couldn't see the order, but it wouldn't show up till next week, to check back after Dec. 2nd.  I didn't have a very good feeling about this, and I talked to a friend who warned me about the laptop I ordered.  I have a Y550P that has several annoying issues and was getting the Y560D with an ATI card that he said had known issues, and I've since seen complaints about problems with the graphics.  Since the primary reason I was upgrading was to fix a graphics issue with the Y550P, I decided to cancel.  The store was closed by then, but I called back yesterday morning as soon as the store opened to cancel the order.  I couldn't get through but I got an online chat person who said he'd email to cancel the order but he couldn't guarantee it would be cancelled.  I'd find out in 72 hours!!!

At this time, my payment was pending so it had NOT shipped.   I called and spoke to a woman and she said not to worry, she sent a notice to the warehouse to cancel it.  I asked her again if she as sure and she said yes, don't worry.  It is cancelled. 

Now this morning, I get a notice that it's been shipped.  How it can go from not even showing up in the system and won't be processed till the 2nd to shipped is unbelievable.  I've never gotten a laptop shipped this quickly when I ordered.  I'd swear they got my cancellation request and intentionally shipped it out early.   

I used to recommend Lenovo, but never ever again.  I just can't believe this.  Sounds like I'll have to go to the BBB to even try to get help.  What an unbelievable order process.  They can't communicate internally...

Edit/Update:  I managed to get through again and have been told that as long as I don't open the box, I can call to get a full return including shipping.   If I can do this, I will be satisfied enough that I will consider them again.  

Sunday night I placed an order for one of the doorbuster X201s though apparently the doorbuster coupon got lost going from my cart to the payment system so I ended up with an invoice for the full price of the laptop.  I imagined that would be pretty easy to rectify on Monday.

I was certainly wrong, when I called the sales line I was told that since the doorbuster coupon had expired there was no way I could possibly have it applied to my order.  This was extremely dissapointing.

I asked the rep to cancel my order, she said that she would notify the production team to cancel my order but that it would take 2 business days and that she could not provide me any tracking information for the request leaving me to wonder how I could possibly follow up on this.  I'm at the end of the 2nd business day and the order still says in process, my concern is that the laptop will ship leaving me with $200 in restocking fees for an order that was supposedly cancelled.

Has anyone else tried to cancel and order?  What was your experience like?

What advice would you have for someone in a similar situation?