Dear lenovo,
I need help. Lenovo customer contact is now telling me this has been paid but my bank shows no bill. I have received many apologies from Lenovo which is NOT the same as having warranranty.
I am disabled and cannot place a call.
Renee Culver
-----Original Message-----
From: Renee
Sent: Monday, December 20, 2010 11:46 AM
To: 'Lenovoreplies'
Subject: RE: Lenovo's Reply: LENOVO Order 2xxxxx and 2xxxx
Dear Lenovo.
So far, There has been no charge. I am an invalid and cannot talk on the phone which is why I asked you to take care of this issue.
Renee
-----Original Message-----
From: Lenovoreplies [mailto:lenovoreplies@thinkteamlenovo.com]
Sent: Monday, December 20, 2010 11:21 AM
To: Renee
Subject: Lenovo's Reply: LENOVO Order 2xxxxx and 2xxxxx
Dear Renee,
Thank you for contacting Lenovo, the makers of ThinkPad and ThinkCentre products.
We apologize. The order has been invoiced on 12/16/2010 and you should be able see the charge on your account. If the amount of $329.00 is not charged, please contact our Accounts Receivable team (800-426-9735) for assistance.
If you have further questions or concerns, reply back to websales@lenovo.com. You can also contact us at 866-42-THINK (84465) option number 2, or via live chat at
http://shop.lenovo.com/ISS_Static/WW/AG/portals/chat/lenovo_chat.html and a customer service specialist will assist you.
Once again, thank you for contacting Lenovo.
Sincerely,
xxxxx
Lenovo Websales/CustServe
www.lenovo.com/us
> -----Original Message-----
> From: "Renee"
> To: lenovoreplies@thinkteamlenovo.com
> Date: 12/19/10 03:38
> Subject: RE: Lenovo's Reply: LENOVO Order 2xxxxx and 2xxxxx
>
> Hi,
>
> I think this order has disappeared from my charge card account again. The new order was
> 2xxxxx. Please pass this information to sales. I have not added
> anything to my account and I'm about $300.00 richer and suddenly
> so. I have made no charges or deposits on my account and the balance was $400.00
> NOW IT'S 800.00 and Lenovo is no longer on the debits.
>
> Please insure that sales checks into this. My phone number is xxx-xxx-xxxx.
> The new order number was 2xxxxx.
>
> Renee
>
> -----Original Message-----
> From: Renee
> Sent: Thursday, December 09, 2010 12:54 PM
> To: 'Lenovoreplies'
> Subject: RE: Lenovo's Reply: LENOVO Order 2xxxxx
>
> I still have not been billed for this. Please take care of it.
>
> -----Original Message-----
> From: Lenovoreplies [mailto:lenovoreplies@thinkteamlenovo.com]
> Sent: Sunday, December 05, 2010 2:49 AM
> To: Renee
> Subject: Lenovo's Reply: LENOVO Order 2FMQK1
>
>
>
> Dear Renee,
> As I see the warranty is still not been attached to your machine for 2 year Onsite warranty so i need to send a request to our concern department to have it attached it will take 1-2 bussines day and there after 2 weeks to reflect on the website
>
> We apologize for any inconvenience caused.
>
> If you have further questions or concerns, please feel free to contact us at 866-428-4465 option number 1/3. We will be
> happy to assist at that time.
>
> Sincerely,
>xxxxxx
> Lenovo Websales/CustServe
> www.lenovo.com/us
>
>
>
>
> > -----Original Message-----
> > From: "Renee"
> > To: "'Lenovoreplies'" <lenovoreplies@thinkteamlenovo.com>
> > Date: 12/01/10 07:39
> > Subject: RE: Lenovo's Reply : LENOVO Order 2xxxxx
> >
> > Dear Sir,
> >
> > I have received no response to this. Please respond with the status.
> >
> > Renee
> >
> > -----Original Message-----
> > From: Lenovoreplies [mailto:lenovoreplies@thinkteamlenovo.com]
> > Sent: Wednesday, October 13, 2010 6:39 PM
> > To: Renee
> > Subject: Lenovo's Reply : LENOVO Order 2xxxxx
> >
> >
> > Dear Renee,
> >
> > Thank you for contacting Lenovo, the makers of ThinkPad and Think Centre products.
> >
> > As I understand you want to check the status. We have already placed a request to get the
> > order invoiced so only then it would be charged and this should be done in the next
> > 1-2business days. We apologize for any inconvenience.
> > If you have further questions or concerns, please feel free to contact us at 866-42-THINK
> > (84465) option number 2. We will be happy to assist at that time.
> >
> > Once again, thank you for contacting Lenovo.
> >
> > Sincerely,
> > xxxxxx
> > Lenovo Websales/CustServe
> > www.lenovo.com/us
> >
> >
> > > -----Original Message-----
> > > From: Renee
> > > To: websales@lenovo.com
> > > Date: 10/11/10 23:29
> > > Subject: RE: LENOVO Order 2xxxxxx
> > >
> > > I do not understand why this order has disappeared from my credit card
> > > account.
> > > There is plenty of money to pay you all. The machine has no problems and I
> > > am just trying to
> > > keep it insured
> > > Renee
> > > ============================================================================
> > > ====
> > >
> > > Order Information
> > > Order date and time: 2xxxxx 10/05/10 15:08:08 Customer Number: 4xxxxx
> > > 4899636
> > >
> > > Order Number: 2xxxxxxxxxx
> > >
> > > Ship-To:
> > >
> > > Bill-To (if different from Ship-To):
> > >
> > >
> > > ============================================================================
> > > ====
> > >
> > > Product Description Price Qty Total
> > >
> > > 41C9281 2YR Onsite Post Warranty 329.00 1 329.00
> > > 41U4786 COMPUTRACEPROFESSIONAL, 3-YR 90.00 1 90.00
> > > Shipping & Handling: 0.00
> > > Tax: 0.00
> > > Total: 419.00
> > > Payment method: MASTERCARD ...0200
> > >
> > > -----Original Message-----
> > > From: Renee
> > > Sent: Tuesday, October 05, 2010 6:35 PM
> > > To: '
> > > Subject: FW: LENOVO Order 2xxxxxxxxxx
> > >
> > >
> > > -----Original Message-----
> > > From: Custserv [mailto:apache@directlenovo.com]
> > > Sent: Tuesday, October 05, 2010 6:08 PM
> > > To:
> > > Subject: LENOVO Order 2xxxxxxxx
> > >
> > > Dear RENEE CULVER:
> > >
> > > Thank you for your purchase from Lenovo. Your order has been received and is
> > >
> > > being processed. Please visit our online order status tool to view the
> > > latest
> > > information on the status of your order:
> >
> > >
> > >
> > > IMPORTANT INFORMATION - LENOVO ONLINE DATA BACKUP SERVICE: If you purchased
> > > the Lenovo
> > > Online Data Back-up service, please refer to www.lenovo.com/protectmydata to
> > > redeem your service.
> > >
> > > We have included your complete order information below. If you have any
> > > questions
> > > about your order please call Chris XXXXX toll free at (866)428-4465
> > >
> > > or e-mail xxxxx.
> > > Please include your Customer Number and Order Number in any communications
> > > to help us serve you more quickly.
> > >
> > > Thank you for purchasing from Lenovo. We appreciate your business.
> > >
> > > Lenovo Sales
> > > http://www.lenovo.com
> > >
> > > NOTE: Please do not reply to this message; it comes from a notification-only
> > >
> > > address that cannot accept replies.
> > >
> > >
> > > ============================================================================
> > > ====
> > >
> > > Order Information
> > > Order date and time: 2xxxxxx 10/05/10 15:08:08
> > > Customer Number: 4xxxx
> > > 4xxxxxxxx
> > >
> > > Order Number: 2xxxxxxx
> > >
> > > Ship-To:
> > > RENEE
> > >
> > >
> > >
> > >
> > > Bill-To (if different from Ship-To):
> > >
> > >
> > > ============================================================================
> > > ====
> > >
> > > Product Description Price Qty Total
> > >
> > > 41C9281 2YR Onsite Post Warranty 329.00 1 329.00
> > > 41U4786 COMPUTRACEPROFESSIONAL, 3-YR 90.00 1 90.00
> > > Shipping & Handling: 0.00
> > > Tax: 0.00
> > > Total: 419.00
> > > Payment method: MASTERCARD ...
> > >
> > >
> > >
> > > Some orders are shipped from multiple locations. If shipping charges
> > > are applicable, you will only be billed for a single shipping charge.
> > > ============================================================================
edit note: Removed some information to prevent spam. (JameZ)
mod edit: removed personal information (erik)