02-17-2012 10:51 AM - edited 02-17-2012 10:52 AM
Here are my order details :
LENOVO G770 - Order Date 02/06/2012
Original Scheduled Ship Date 01 - 02/10/2012
Modified Scheduled Ship Date 02 - 02/13/2012
Modified Scheduled Ship Date 03 - 02/14/2012
Modified Scheduled Ship Date 04 - 02/15/2012
Modified Scheduled Ship Date 05 - 02/16/2012
Modified Scheduled Ship Date 06 - 02/17/2012
Modified Scheduled Ship Date 07 - 04/09/2012
Modified Scheduled Ship Date 08 - 04/25/2012 (According to Customer Serv)
Per Cust Serv, LENOVO is gone shopping for the various parts required to complete my order!!!
Awesome! Mind blowing!!!
Way to go, Lenovo!!!
I am new to Lenovo...and I am impressed already!!!
02-17-2012 10:59 AM
2-16 I got a private message from a lenovo employee ask for order details. I sent them. He replyed say the issue was escalated.
2-17 Got a phone call on my cell from a lenovo rep. who said he canceled the order for me today and would email me the info, got it seconds later. Too bad it couldn't all go this smoothly.
Funny thing, all the reps I spoke to before without any help were from an overseas call center. The call I got today came from North Carolina, which is were the lenovo headquarters are.
Anyway, thanks for resolving this! I do appreciate it.
02-18-2012 07:10 PM - last edited on 02-19-2012 03:35 AM by andyP
03-10-2012 11:54 AM
I ordered a laptop directly from Lenovo with Amazon checkout. Now I receive my laptop but my card has not been charged yet. Shall I wait for the transaction to happen before starting using my laptop? Am I egligeble to open the box before having payed for its content?
04-23-2012 09:16 PM
I bought my first Lenovo laptop in July 2011. I don't use it a whole lot, mostly just for surfing the web on the couch. I bought it just to have a laptop, and it was a decent price.
This February is the last time I had turned it on. I then went on vacation. I left my laptop at home. I just recently returned and went to turn it on and it would not power up. So I called the tech support and after troubleshooting they said I need to send it in. It is still under warranty so the repair will be covered.
However, Lenovo expects me to pay out of pocket the shipping for this faulty piece of crap hardware. I have spent nearly 3 hours arguing with customer service reps about this. What may cost $15 in shipping charges, they have just wasted more than those expenses with their customer service reps arguing with me. Not only that, but they have also lost me as a customer for life. I will never again purchase a lenovo product due to this terrible experience.
05-03-2012 09:30 AM - edited 05-03-2012 11:02 AM
I think things have probably changed. I ordered from the outlet on Friday, April 28th in the late evening. I received a confirmation eMail immediately stating it had a scheduled ship date of 5/4. On Wednesday, May 2nd I received a confirmation eMail saying my item shipped and left the facility that day. Funny thing was, it arrived 2 hours prior to that eMail!
I probably had all of the worst scenario conditions possible (based on peoples history here) to have a screwed up order as I ordered late on a Friday night right before the outlet site goes offline for maintenance, I had a shipping address different from the billing address, and had it delivered overnight. From what I read, almost everybody who puts a different shipping address gets a cancelled order and the same goes for web orders vs a phone order. Oddly, I received my notebook before I even got the confirmation saying it shipped.
I think things have changed....my order went smoothly and if you don't count the weekend, my order was shipped the following day.
05-04-2012 05:29 PM - edited 05-04-2012 05:29 PM
Order Status: In process
Order Date: 02/05/12
Estimated Shipping Date: 30/12/12
A technical glitch of some sort...
I ordered a y470p during the recent sale, and the model that I ordered (i7-2670QM + HD7690) is still in stock. The estimated shipping date for a order placed right now on the product page is 08/05/12 - a turnaround of 4 days. Why is the system telling me that I will have to wait until the end of the year? I'd like to know about when I will receive my laptop.
05-29-2012 08:02 PM
I ordered a ideapad y470p and my order was cancelled and i was not notified at all. WHen my order never arrived I contacted lenovo and they said it was delayed. I contacted them again and they said it was delayed. I contacted them a 3rd time and they said it was cancelled because they ran out. Thank you for telling me =/ (not even an email)
They finally transferred me to sales and rebooked my order with the y480 and said it would ship sometime next week. Once again it got delayed an additional week.
My question, what is going on with my order?
my original order date was 4/28/12 and my new order is delayed to arrive 6/3/12. They dont give me a tracking number so when am I going to get my laptop?
06-08-2012 01:53 PM
Ship Date Delivery Date
When I ordered this machine, Lenovo's order system indicated it would be delivered in time for Father's Day. Now suddenly there is an additional 10 day delay. This is not acceptable.
I would like a Lenovo customer service representative to contact me with details on how they will fix this, or I would like to cancel this order. Thank you.