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KoenDC
Paper Tape
Posts: 1
Registered: ‎02-12-2018
Location: BE
Views: 272
Message 1 of 2

P40 Yoga Laptop with 3 years on site next business day warranty - delay

I have bought a P40 (20GQ001NMB) 8 weeks ago.
After 3 weeks the motherboard died, but they replaced it within 7 days.
Now the replacement motherboard is not working anymore.
They will replace it again, but they have none in stock and they don't know when new ones will arrive. It's been already 6 days after I contacted them and now I really need it urgent!
Is there anywhere else I can claim my "on site next business day" warranty
From the 8 weeks I have it, it was already broken for more than 2 weeks...
Is this a normal situation? It's also been my first experience with Lenovo...

jdrodrig
Token Ring
Posts: 253
Registered: ‎12-08-2008
Location: US
Views: 231
Message 2 of 2

Re: P40 Yoga Laptop with 3 years on site next business day warranty - delay

sorry to hear about your experience. two things I can think of: 1) push lenovo to get a replacement unit; they have P40s on sale and in the outlet; at least a loaner; 2) check with your credit card company if they offer additional reimbursement or return period; some of them do; then "threaten" lenovo that you will charge back the laptop if they dont send you a working unit overnight.

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