08-20-2019 12:24 PM - last edited on 08-20-2019 04:06 PM by NateS
I received an email telling me that I have a total outstanding balance, asking me to settle the balance immediately. I have contacted you with online chat and called you for times, trying to pay for this order, but it still has not been settled yet. How could I pay for this order?
Moderator comment: Image showing employee email address removed. Those who need to see it will still be able to.
08-20-2019 02:25 PM
It is certainly weird that their Accounts Receivable is slow on getting back to you, usually comapny wants to get paid asap. I noticed you had an email in your screenshot, have you responded to that person asking how you can pay the invoice?
08-23-2019 10:40 AM
Thanks for bringing this to our attention. I've reached out to the appropriate team on your behalf and requested that they look into the situation and then reach out to you with suggestions on how best to resolve the issue.
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