05-16-2011 04:04 AM
05-16-2011 05:10 PM - edited 05-16-2011 05:31 PM
I had almost the same issue with my y560. I sent it to the same service i believe because it got "dancing pixels" problem, very common for that model at that time and for others too . I just want to add that i sent it in a perfect shape. After a while they sent me notification that the screen of my laptop is broken and I need to pay something around 1000 zl(333$) for the repair. I couldn't believe in that, I called lenovo several times to solve somehow that and I asked them to show me the "box" which laptop was sent in because in my opinion currier damaged that laptop and somebody took it from him without checking the laptop concisions!!! And what happened ??? They told me that they couldn't find it and they repaired my laptop for no cost!!!! And that how my story ended
05-17-2011 06:52 AM
I must say that I had similar problem with my y560... service (A NOVO Wolomin) replaced bad matrix two times and I still have few green pixels on new one... also my fan was dead and replaced two times. I hadn't laptop for couple of months due repairs. Every time I contact tech support I was assured that my laptop will be repaired.
Three times laptop came back to me in same condition in which I sent it.
I had to explain and do long conversations with supp tech. Of course when I mentioned word "court" everyone knew what to do...
I think that polish service treat people with contempt. Moreover I heard that service can replace the damaged hardware to the already used. Just my 2 cents..
I have hope someone from lenovo staff will help you. Good luck.
05-17-2011 02:44 PM - edited 05-24-2011 11:59 AM
Lenovo and A-NOVO totally ignore my claims, mails, calls, refuse to explain. They refuse to give me information about responsible departments. I try to mentioned about court, box but always the same answer from A-NOVO: "Service will not change decision on valuation and expects a decision."
I've just received my laptop back without any repairs and diagnostic information. Panel above keyboard and cd-rom are worse fit than before.
Does anyone know if I can send laptop to another country according to warranty?
Lenovo Poland is totally misunderstanding