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What's DOS?
Posts: 2
Registered: ‎05-03-2012
Location: United Kingdom
Message 11 of 31 (10,047 Views)

Re: Terrible Customer Service

Same happening on my Lenovo G570, put blu-ray in player (which was the same one I had put in a few of weeks ago to test if disc was working, last week same disc in player  wouldn't let me watch without updating)

 

Link to download is

 

http://www.cyberlink.com/prog/aacs/result.jsp?SR=DVD110127-04&ProductNo=DVD00036&AutoBuildID=0002041...

 

as with everyone else blu-rays will not play now

 

also just checked publishers certificate for download, it says expired 13/4/2012

Paper Tape
Posts: 2
Registered: ‎02-14-2012
Location: USA
Message 12 of 31 (10,038 Views)

Re: Terrible Customer Service

I have an Ideapad Y470 and have the exact same issue where I am not able to update PowerDVD 10 or play blu ray discs for the past few weeks. I went back and forth with Cyberlink support to no avail. Now, I am waiting for the past hour waiting to be connected to a Lenovo customer support agent.
Paper Tape
Posts: 2
Registered: ‎05-08-2012
Location: San Francisco
Message 13 of 31 (9,999 Views)

Re: Terrible Customer Service

I have an IdeaPad Y570, and I have the same problem.

 

i went to play a BLU-Ray DVD for the first time, it said I needed to update PowerDVD 10. I tried that, it then said I have a problem with my internet connection, please check it, and it stops the update.

 

I assure you, I have no problem with the internet connection.

 

Can Lenovo please respond and advise us on what to do.

 

-Thanks

Paper Tape
Posts: 2
Registered: ‎05-08-2012
Location: San Francisco
Message 14 of 31 (9,992 Views)

Re: Terrible Customer Service

So I tried downloading the latest version from the link posted by the Lenovo support tech in an earlier post.

The same problem occurred.

 

Please advise.

 

I have a Lenovo Y570 w/Blu Ray.

The machine is three weeks old.

What's DOS?
Posts: 1
Registered: ‎05-10-2012
Location: USA
Message 15 of 31 (9,950 Views)

Re: Terrible Customer Service

Same problem here. New machine, bundled PowerDVD 10 requires update before it will play a blu-ray disc, then refuses to update. The Y570 is being advertised as a "Multimedia Powerhouse." It really does need to be able to play blu-ray discs to comply with that promotion, no?

Posts: 8,592
Topics: 428
Kudos: 1,543
Solutions: 347
Registered: ‎11-19-2007
Location: US
Message 16 of 31 (9,926 Views)

Re: Terrible Customer Service

All,

 

Our tech advised downloading version 10 from this link

 

Could you please try this once again, and then confirm whether you have success or if this is still a problem.  If still a problem, can you provide any additional details about the error message?

 

You can certainly check with support - perhaps they can arrange a remote connect on your PC and see if we can learn more.   If this remains unresolved, we may want to have a look at one of your systems.

 

Anyone in the US with this issue that might be able to let us have a look for couple of days?


Thanks

 

mark

 

 

 

____________________________________________

ThinkPads: S30, T43, X60t, X1, X1 Carbon Gen 3, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1, ThinkPad tablet
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество
What's DOS?
Posts: 1
Registered: ‎05-11-2012
Location: Brasil
Message 17 of 31 (9,912 Views)

Re: Terrible Customer Service

New link worked 100%.
Thanks.
Blu-ray now working perfectly.
What's DOS?
Posts: 1
Registered: ‎05-29-2012
Location: north carolina
Message 18 of 31 (9,744 Views)

Re: Terrible Customer Service

I have the same issue with powerDVD.  It requires an update to be installed before it will play blu rays.  But when I try to install the update it gives an error about not being able to find an internet connection, even though I'm connected. i have a z570. i have tried to update that erik said to use but it still doesnt work. what should i do now?

Posts: 5,466
Solutions: 619
Registered: ‎11-23-2007
Location: US
Message 19 of 31 (9,728 Views)

Re: Terrible Customer Service

jerseyiceboy14 - welcome to the forum!

 

have you tried the patch from cyberlink that mark provided above?   i updated my post to prevent any confusion, adding the same link for users to follow.

 

please try that and see if it work for you.

ThinkStation P700 · C20      ThinkPad P40 · 600

What's DOS?
Posts: 2
Registered: ‎05-03-2012
Location: United Kingdom
Message 20 of 31 (9,718 Views)

Re: PowerDVD 10 blu-ray playback issues

Patch has worked for me

 

Thanks

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