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Fanfold Paper
Posts: 11
Location: USA
Message 1 of 3

Price protection timing

How long should it take to receive a refund under the price protection plan?   I'm trying to decide at what point to start escalating. 

Former Employee
Posts: 2,437
Location: Malaysia
Message 2 of 3

Re: Price protection timing

hey fusion,

for price protection, it depends on whether it is approved or not. I suggest calling the sales team via >>

1-866-42-THINK (1-866-428-4465)
Monday - Friday 9am - 7pm (EST)

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Fanfold Paper
Posts: 11
Location: USA
Message 3 of 3

Re: Price protection timing

It was approved before the notebook was shipped.  I've had four customer service reps tell me that it's been submitted for processing.  The latest was Tuesday, when I was told it would be processed within two business days, in other words, Thursday.   All have been very polite and apologetic for the delay.


My credit card company is recommending that I dispute the charge.  I figure if it's not done by tomorrow I'll talk to a supervisor and, if I get another apologetic promise,  then just dispute the charge.


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