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08-23-2011

usa

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Problems with Support and Warranty

2011-08-23, 21:55 PM

Just bought a new Lenovo G470...

 

The computer has shown the blue screen twice (in less than a week's use) + the micro sd drive does not work..

 

So yesterday I called support and they enticed me into buying warranty that covers home visits --- I mean how freaking ridiculous  that the do that ... given that they should own up to the hardware and perhaps s/w issue in my computer and fix it..

 

I tried calling them a gazillion times today -- I get connected but then I cant seem to get to anyone as their computer is not recognizing the optioons that I press on my phone.. I tried 3 different phone and nothing..


is this normal?

I want to return my computer for a full refund..  is this possible???

 

 

Moderator Edit:  Matched Subject with Content

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773 Posts

08-03-2011

GB

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Re: Problems with Support and Warranty

2011-08-24, 1:35 AM

Hi Sac

 

Sorry to learn about your experience!

 

Could we trouble you to PM me the following details so I can help you log your case with Customer Relations, please?

 

Name:
Country:
Mobile:
Email:
MTM [machine type model]:

(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)

S/N:
Date of Purchase:
Case/Order Number : (if any)

Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)

Location of unit : Home / Repair Center (delete where appropriate)

Description of issue :

 

_________________

 

Thanks very much. 

 

regards

s


Community GuidelinesSearchPrivate Messaging
PM requests for individual support are not answered. If a post solves your issue, please mark it so.
Please do not PM me - questions belong in the forums. I will not respond to PMs. Thanks.



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2060 Posts

05-02-2008

MY

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Re: Problems with Support and Warranty

2011-08-24, 4:40 AM

Hi Sac,

I'm sorry for you already have problem with your system in a week of use.

In regard to the blue screen(or called it BSOD), did you update or install any software or hardware prior to this BSOD?

Also, can you explain a little bit more about the "micro sd drive does not work"?

 

Which number did you call and didn't get through? At which period of time did you make the call? I'm sorry i have to be that specified so the person in charge can iron out the root cause easily.

 

Many thanks!

 

- Cleo

 

P.S Regarding full refund, we recommend to give a try at service centre and if it still does not work, then a refund is possible. Restocking fees may apply but depends on situation.


T410, x240

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20986 Posts

12-20-2008

Australia, Melbourne

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Re: Problems with Support and Warranty

2011-08-24, 5:45 AM
@SAC. MicroSD? You have a normal SD slot, not a microSD slot.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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2060 Posts

05-02-2008

MY

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Re: Problems with Support and Warranty

2011-08-24, 6:02 AM
Ha lead_org,

I missed that normal SD and microSD ~_~ Thanks for chiming in.

Cleo


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20986 Posts

12-20-2008

Australia, Melbourne

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Re: Problems with Support and Warranty

2011-08-24, 6:17 AM
no problem.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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1 Posts

10-10-2011

United States

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  • Message 7 of 9

Re: Problems with Support and Warranty

2011-10-10, 15:43 PM

I am having the same problem with my G470 that I purchased in July 2011.  How do i go about fixing this problem?  I already checked all of the basic connections to make sure everything was secure.  It happens a couple times of day that I get the bluescreen.  Today a new thing happened where it just went black and turned off.  Help please!

 

James Christensen

 

 

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250 Posts

10-11-2011

france

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Re: Problems with Support and Warranty

2011-10-12, 6:58 AM
can you check if you have this intel unit : Intel(R) 6 Series/C200 I have those one too but i dont use win7 , the sdcard is said to work on linux by installing a 3rd party driver hope this help
--
http://rzr.online.fr/q/lenovo# g470 s103t
Lenovo G470 | Model Name : 20078 | M fg Date: 11/03/23 | BIOS: 40CN23WW(V2.09) 06/20/2011 | CPU: i5-2410M | Linux version 3.3.4lenovog470+ (root@lap) (gcc version 4.6.3 (Debian 4.6.3-4) ) #8 SMP Tue May 1 10:23:48 CEST 2012
OS:GNU/Linux/Debian


Lenovo S10-3t | Model Name : 0651 | Mfg Date: 2010/06/08
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7352 Posts

09-04-2014

SK

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  • Message 9 of 9

Re: Problems with Support and Warranty

2017-12-27, 10:21 AM
 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by clicking on the star below their post awarding them Kudos
 

Please don't ask me questions by Personal Message; questions belong in the forums.

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