08-23-2011 02:55 PM - last edited on 08-23-2011 07:25 PM by topmahof
Just bought a new Lenovo G470...
The computer has shown the blue screen twice (in less than a week's use) + the micro sd drive does not work..
So yesterday I called support and they enticed me into buying warranty that covers home visits --- I mean how freaking ridiculous that the do that ... given that they should own up to the hardware and perhaps s/w issue in my computer and fix it..
I tried calling them a gazillion times today -- I get connected but then I cant seem to get to anyone as their computer is not recognizing the optioons that I press on my phone.. I tried 3 different phone and nothing..
is this normal?
I want to return my computer for a full refund.. is this possible???
Moderator Edit: Matched Subject with Content
08-23-2011 06:35 PM - last edited on 08-23-2011 07:26 PM by topmahof
Sorry to learn about your experience!
Could we trouble you to PM me the following details so I can help you log your case with Customer Relations, please?
MTM [machine type model]:
(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)
Date of Purchase:
Case/Order Number : (if any)
Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)
Location of unit : Home / Repair Center (delete where appropriate)
Description of issue :
Thanks very much.
08-23-2011 09:40 PM - edited 08-23-2011 09:47 PM
I'm sorry for you already have problem with your system in a week of use.
In regard to the blue screen(or called it BSOD), did you update or install any software or hardware prior to this BSOD?
Also, can you explain a little bit more about the "micro sd drive does not work"?
Which number did you call and didn't get through? At which period of time did you make the call? I'm sorry i have to be that specified so the person in charge can iron out the root cause easily.
P.S Regarding full refund, we recommend to give a try at service centre and if it still does not work, then a refund is possible. Restocking fees may apply but depends on situation.
10-10-2011 08:43 AM
I am having the same problem with my G470 that I purchased in July 2011. How do i go about fixing this problem? I already checked all of the basic connections to make sure everything was secure. It happens a couple times of day that I get the bluescreen. Today a new thing happened where it just went black and turned off. Help please!
10-11-2011 11:58 PM