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sac
What's DOS?
Posts: 1
Registered: ‎08-23-2011
Location: usa
Message 1 of 8 (3,168 Views)

Problems with Support and Warranty

[ Edited ]

Just bought a new Lenovo G470...

 

The computer has shown the blue screen twice (in less than a week's use) + the micro sd drive does not work..

 

So yesterday I called support and they enticed me into buying warranty that covers home visits --- I mean how freaking ridiculous  that the do that ... given that they should own up to the hardware and perhaps s/w issue in my computer and fix it..

 

I tried calling them a gazillion times today -- I get connected but then I cant seem to get to anyone as their computer is not recognizing the optioons that I press on my phone.. I tried 3 different phone and nothing..


is this normal?

I want to return my computer for a full refund..  is this possible???

 

 

Moderator Edit:  Matched Subject with Content

Lenovo Staff
Posts: 1,226
Registered: ‎08-02-2011
Location: United Kingdom
Message 2 of 8 (3,151 Views)

Re: Problems with Support and Warranty

[ Edited ]

Hi Sac

 

Sorry to learn about your experience!

 

Could we trouble you to PM me the following details so I can help you log your case with Customer Relations, please?

 

Name:
Country:
Mobile:
Email:
MTM [machine type model]:

(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)

S/N:
Date of Purchase:
Case/Order Number : (if any)

Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)

Location of unit : Home / Repair Center (delete where appropriate)

Description of issue :

 

_________________

 

Thanks very much. 

 

regards

s

Community Advocate Program Manager
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Posts: 2,226
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Registered: ‎05-01-2008
Location: MY
Message 3 of 8 (3,135 Views)

Re: Problems with Support and Warranty

[ Edited ]

Hi Sac,

I'm sorry for you already have problem with your system in a week of use.

In regard to the blue screen(or called it BSOD), did you update or install any software or hardware prior to this BSOD?

Also, can you explain a little bit more about the "micro sd drive does not work"?

 

Which number did you call and didn't get through? At which period of time did you make the call? I'm sorry i have to be that specified so the person in charge can iron out the root cause easily.

 

Many thanks!

 

- Cleo

 

P.S Regarding full refund, we recommend to give a try at service centre and if it still does not work, then a refund is possible. Restocking fees may apply but depends on situation.


T410, x240

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English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество
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Registered: ‎12-19-2008
Location: Australia, Melbourne
Message 4 of 8 (3,128 Views)

Re: Problems with Support and Warranty

@SAC. MicroSD? You have a normal SD slot, not a microSD slot.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Highlighted
Posts: 2,226
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Registered: ‎05-01-2008
Location: MY
Message 5 of 8 (3,123 Views)

Re: Problems with Support and Warranty

Ha lead_org,

I missed that normal SD and microSD ~_~ Thanks for chiming in.

Cleo


T410, x240

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English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество
Posts: 21,009
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Registered: ‎12-19-2008
Location: Australia, Melbourne
Message 6 of 8 (3,118 Views)

Re: Problems with Support and Warranty

no problem.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Blue Screen Again
Posts: 1
Registered: ‎10-10-2011
Location: United States
Message 7 of 8 (2,846 Views)

Re: Problems with Support and Warranty

I am having the same problem with my G470 that I purchased in July 2011.  How do i go about fixing this problem?  I already checked all of the basic connections to make sure everything was secure.  It happens a couple times of day that I get the bluescreen.  Today a new thing happened where it just went black and turned off.  Help please!

 

James Christensen

 

 

SCSI Port
Posts: 248
Registered: ‎10-11-2011
Location: france
Message 8 of 8 (2,809 Views)

Re: Problems with Support and Warranty

can you check if you have this intel unit : Intel(R) 6 Series/C200 I have those one too but i dont use win7 , the sdcard is said to work on linux by installing a 3rd party driver hope this help
--
http://rzr.online.fr/q/lenovo# g470 s103t
Lenovo G470 | Model Name : 20078 | M fg Date: 11/03/23 | BIOS: 40CN23WW(V2.09) 06/20/2011 | CPU: i5-2410M | Linux version 3.3.4lenovog470+ (root@lap) (gcc version 4.6.3 (Debian 4.6.3-4) ) #8 SMP Tue May 1 10:23:48 CEST 2012
OS:GNU/Linux/Debian


Lenovo S10-3t | Model Name : 0651 | Mfg Date: 2010/06/08
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