cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
sac
What's DOS?
Posts: 1
Location: usa
Views: 3,675
Message 1 of 8

Problems with Support and Warranty

Just bought a new Lenovo G470...

 

The computer has shown the blue screen twice (in less than a week's use) + the micro sd drive does not work..

 

So yesterday I called support and they enticed me into buying warranty that covers home visits --- I mean how freaking ridiculous  that the do that ... given that they should own up to the hardware and perhaps s/w issue in my computer and fix it..

 

I tried calling them a gazillion times today -- I get connected but then I cant seem to get to anyone as their computer is not recognizing the optioons that I press on my phone.. I tried 3 different phone and nothing..


is this normal?

I want to return my computer for a full refund..  is this possible???

 

 

Moderator Edit:  Matched Subject with Content

Lenovo Staff
Lenovo Staff
Posts: 1,349
Location: GB
Views: 3,652
Message 2 of 8

Re: Problems with Support and Warranty

Hi Sac

 

Sorry to learn about your experience!

 

Could we trouble you to PM me the following details so I can help you log your case with Customer Relations, please?

 

Name:
Country:
Mobile:
Email:
MTM [machine type model]:

(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)

S/N:
Date of Purchase:
Case/Order Number : (if any)

Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)

Location of unit : Home / Repair Center (delete where appropriate)

Description of issue :

 

_________________

 

Thanks very much. 

 

regards

s


Community GuidelinesSearchPrivate MessagingENDEESPTRUMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.
Please do not PM me - questions belong in the forums. I will not respond to PMs. Thanks.

Lenovo Staff
Lenovo Staff
Posts: 2,226
Location: MY
Views: 3,636
Message 3 of 8

Re: Problems with Support and Warranty

Hi Sac,

I'm sorry for you already have problem with your system in a week of use.

In regard to the blue screen(or called it BSOD), did you update or install any software or hardware prior to this BSOD?

Also, can you explain a little bit more about the "micro sd drive does not work"?

 

Which number did you call and didn't get through? At which period of time did you make the call? I'm sorry i have to be that specified so the person in charge can iron out the root cause easily.

 

Many thanks!

 

- Cleo

 

P.S Regarding full refund, we recommend to give a try at service centre and if it still does not work, then a refund is possible. Restocking fees may apply but depends on situation.


T410, x240

Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

How to send a private message? --> Check out this article.


English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество
lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Location: Australia, Melbourne
Views: 3,629
Message 4 of 8

Re: Problems with Support and Warranty

@SAC. MicroSD? You have a normal SD slot, not a microSD slot.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Highlighted
Lenovo Staff
Lenovo Staff
Posts: 2,226
Location: MY
Views: 3,624
Message 5 of 8

Re: Problems with Support and Warranty

Ha lead_org,

I missed that normal SD and microSD ~_~ Thanks for chiming in.

Cleo


T410, x240

Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

How to send a private message? --> Check out this article.


English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество
lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Location: Australia, Melbourne
Views: 3,619
Message 6 of 8

Re: Problems with Support and Warranty

no problem.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
CasinoTank
Blue Screen Again
Posts: 1
Location: United States
Views: 3,347
Message 7 of 8

Re: Problems with Support and Warranty

I am having the same problem with my G470 that I purchased in July 2011.  How do i go about fixing this problem?  I already checked all of the basic connections to make sure everything was secure.  It happens a couple times of day that I get the bluescreen.  Today a new thing happened where it just went black and turned off.  Help please!

 

James Christensen

 

 

rzrfreefr
SCSI Port
Posts: 253
Location: france
Views: 3,310
Message 8 of 8

Re: Problems with Support and Warranty

can you check if you have this intel unit : Intel(R) 6 Series/C200 I have those one too but i dont use win7 , the sdcard is said to work on linux by installing a 3rd party driver hope this help
--
http://rzr.online.fr/q/lenovo# g470 s103t
Lenovo G470 | Model Name : 20078 | M fg Date: 11/03/23 | BIOS: 40CN23WW(V2.09) 06/20/2011 | CPU: i5-2410M | Linux version 3.3.4lenovog470+ (root@lap) (gcc version 4.6.3 (Debian 4.6.3-4) ) #8 SMP Tue May 1 10:23:48 CEST 2012
OS:GNU/Linux/Debian


Lenovo S10-3t | Model Name : 0651 | Mfg Date: 2010/06/08
Top Kudoed Authors