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starjimmy
Fanfold Paper
Posts: 4
Location: USA
Views: 518
Message 1 of 3

Purchased warranty not showing up

Hi all,


I purchased a T500 on Jun 9 and decided to upgrade the warranty to 3 year depot + 3 year accident protection. I received the computer shortly after, but until now the purchased warranty has not been attached to my machine yet. I've called several times, and everytime I kept getting the same response "I can put in a note for you, but it'll take about two weeks to update the system." It has been more than a month right now. Does anyone on the board knowing someone at Lenovo that I can directly contact and get things straighten up?


Thanks a lot.

Jimmy

Former Employee
Posts: 3,823
Location: Malaysia
Views: 502
Message 2 of 3

Re: Purchased warranty not showing up

Hi starjimmy,

 

Welcome To Lenovo Forums.

 

Please PM me the following information needed and I will cascade the information to the Lenovo Care Team to look into this.

 

  • Name:
  • Email:
  • Mobile:
  • Address:
  • Serial Number:
  • Case number when called Lenovo Support:

Also I understand you have a similar post in the T500 thread, I've removed that as you have post the similar here as well.

 

//JameZ

starjimmy
Fanfold Paper
Posts: 4
Location: USA
Views: 452
Message 3 of 3

Re: Purchased warranty not showing up

Issue solved. Thanks for all your help, JameZ.

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