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12 Posts

12-11-2012

Canada

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  • Posts: 12
  • Registered: ‎12-11-2012
  • Location: Canada
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  • Message 101 of 111

Re: Shipment stuck in customs

2012-12-20, 17:33 PM

Mine was supposed to be delivered the 14 before the end of the day. Hold for clearance since then! I've call lenovo 3 times so they get it released nothing so far... I Need to receive it before tomorrow...

 

Lachine, QC, Canada12/14/201212:57 P.M.Shipment pending release from clearance agency.
 12/14/20128:30 A.M.Import Scan
 12/14/20126:55 A.M.Arrival Scan
Mirabel International Airport, QC, Canada12/14/20126:22 A.M.Departure Scan
Lachine, QC, Canada12/14/20126:20 A.M.Shipment pending release from clearance agency.
 12/14/20126:17 A.M.Shipment pending release from clearance agency.
Mirabel International Airport, QC, Canada12/14/20125:57 A.M.Arrival Scan
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6 Posts

01-16-2013

Canada

11 Signins

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  • Message 102 of 111

Re: Shipment stuck in customs

2013-01-16, 5:17 AM

I called UPS today and they informed that my shipment was stuck in "security" in China. For the past 5 days?!?! I dont understand this. Can't Lenovo give proper clearance? This is a shipment to Canada.

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11 Posts

01-12-2013

Nevada

20 Signins

199 Page Views

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  • Location: Nevada
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  • Message 103 of 111

Re: Shipment stuck in customs

2013-01-17, 10:57 AM

I never thought that it will happen to me!!!

Hope I will get this on time. (01/18/2013)

 

Louisville, KY, United States01/17/20132:00 A.M.This shipment is warehoused until it is released by Clearing Agency.
 01/17/20131:47 A.M.Import Scan
Louisville, KY, United States01/16/201312:55 A.M.Arrival Scan
Anchorage, AK, United States01/15/20133:12 P.M.Departure Scan
 01/15/201312:11 P.M.Arrival Scan
Shanghai, China01/15/20139:00 P.M.Departure Scan
 01/15/20134:25 A.M.Origin Scan
China01/14/201312:08 A.M.Order Processed: Ready for UPS
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16 Posts

01-05-2013

Cary, NC

77 Signins

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  • Registered: ‎01-05-2013
  • Location: Cary, NC
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  • Message 104 of 111

Re: Shipment stuck in customs

2013-01-20, 2:23 AM

wrote:

I called UPS today and they informed that my shipment was stuck in "security" in China. For the past 5 days?!?! I dont understand this. Can't Lenovo give proper clearance? This is a shipment to Canada.


Lenovo can't override customs. I wish it were possible for Lenovo to handwave everyone's shipments through customs, but it just isn't--in a customs warehouse, the shipments are beyond Lenovo's control and firmly under the control of the destination country's customs agency, and so you and Lenovo are both forced to adhere to the customs inspectors' timetable.


I don't work for Lenovo. I just dig their products.

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2 Posts

08-18-2014

France

7 Signins

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  • Location: France
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  • Message 105 of 111

Re: Shipment stuck in customs

2014-09-17, 10:45 AM

Hello everyone,

 

Same thing here, my package was sent on 09-09-2014 and now it's been stuck in Koeln for 6 days. I called UPS and Lenovo, only to learn there is an issue with customs. No further details, and I need it ASAP for studying...

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1 Posts

09-18-2014

Amsterdam

6 Signins

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  • Location: Amsterdam
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  • Message 106 of 111

Re: Shipment stuck in customs

2014-09-18, 11:04 AM

I'm pretty sure mine is stuck in the same shipment, and I need it for studying as well.. (My laptop is headed to Amsterdam though).

 

I only called UPS Netherlands and they said the same thing: an issue with customs, and all packages in the shipment need to be cleared before any can pass through Koeln. 

 

I made a reddit thread a few days ago.. it's really frustrating not knowing when it arrives when the Koeln is only 2 days away in theory. 

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2 Posts

08-18-2014

France

7 Signins

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  • Registered: ‎08-18-2014
  • Location: France
  • Views: 53
  • Message 107 of 111

Re: Shipment stuck in customs

2014-09-18, 13:42 PM

I called UPS and Lenovo twice yesterday. They finally told me that "some of the packages had already been dispatched, and the others would be sent Thursday". I'm still checking my UPS tracking and nothing changes (except the usual "Import scan" / "Warehouse scan" routine, twice to thrice a day).

 

I also mailed help@ups.com , asking for further information and potential solutions to this problem. Nobody answered at the moment.

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2 Posts

08-11-2017

United States of America

3 Signins

46 Page Views

  • Posts: 2
  • Registered: ‎08-11-2017
  • Location: United States of America
  • Views: 46
  • Message 108 of 111

Re: Shipment stuck in customs

2017-08-11, 17:00 PM

My t470 was supposed to arrive yesterday (8/ 10/ 2017), but I guess it is stuck in customs somewhere?? Any idea what I can do or how long it takes to clear customs?

 

Here's my shipment progress:

08/11/20173:32 A.M.The receiver has been requested to provide warehouse entry details necessary for clearance.
Chek Lap Kok,  Hong Kong08/08/20177:39 P.M.Your package is in transit. We're updating plans to schedule your delivery. / The package will be forwarded to a UPS facility in the destination city.
 08/08/20177:33 P.M.Your package is in transit. We're updating plans to schedule your delivery.
 08/08/20174:00 A.M.Arrival Scan
Shanghai,  China08/08/20172:16 A.M.Departure Scan
Shanghai,  China08/05/20172:38 P.M.Export Scan
Shanghai,  China08/04/201711:00 P.M.Arrival Scan
Hefei (CN),  China08/04/20176:00 P.M.Departure Scan
 08/04/201710:07 A.M.Origin Scan
China08/04/20173:01 A.M. (ET)Order Processed: Ready for UPS
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1 Posts

08-12-2017

United States of America

2 Signins

18 Page Views

  • Posts: 1
  • Registered: ‎08-12-2017
  • Location: United States of America
  • Views: 18
  • Message 109 of 111

Re: Shipment stuck in customs

2017-08-12, 16:20 PM
You are not alone. I ordered X1c and here are the shipping updates from UPS. The revised shipment date is 08/17th. They are still not sure if it would clear customs and be delivered on time. Totally disappointed. LOCATION DATE LOCAL TIME ACTIVITY 08/11/2017 2:54 P.M. The receiver has been requested to provide warehouse entry details necessary for clearance. / Your package was released by the clearing agency. 08/11/2017 3:32 A.M. The receiver has been requested to provide warehouse entry details necessary for clearance. Chek Lap Kok, Hong Kong 08/08/2017 7:39 P.M. Your package is in transit. We're updating plans to schedule your delivery. / The package will be forwarded to a UPS facility in the destination city. 08/08/2017 7:33 P.M. Your package is in transit. We're updating plans to schedule your delivery. 08/08/2017 4:00 A.M. Arrival Scan Shanghai, China 08/08/2017 2:16 A.M. Departure Scan Shanghai, China 08/05/2017 3:23 P.M. Export Scan Shanghai, China 08/04/2017 11:00 P.M. Arrival Scan Hefei (CN), China 08/04/2017 6:00 P.M. Departure Scan 08/04/2017 2:16 P.M. Origin Scan China 08/04/2017 2:57 A.M. (ET) Order Processed: Ready for UPS
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2 Posts

08-11-2017

United States of America

3 Signins

46 Page Views

  • Posts: 2
  • Registered: ‎08-11-2017
  • Location: United States of America
  • Views: 46
  • Message 110 of 111

Re: Shipment stuck in customs

2017-08-12, 16:54 PM

My tracking said the same up until an hour ago when it updated as departing Hong Kong at about 11:24 pm local time. My rescheduled delivery date is also 8/17, which is a week after the expected delivery :/. Hopefully we both get our laptops asap tho.

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