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sllewe
Paper Tape
Posts: 2
Registered: ‎12-04-2019
Location: US
Views: 488
Message 1 of 4

Shipping delay? OVP not updating.

Hello, 

 

Last week I placed an order for an 7th Gen X1. I specfically chose a model that was ready to ship, and after my order procssed, OVP shows that the order was expected to ship 3 days ago, and be delivered today. It seems to be frozen with that info. 

 

This seems like a common issue - but I figured I would see if anyone from Lenovo could see what the issue is before I give up, cancel and purchase another latop. I understand that it might be delayed, but some sort of status change to reflect this inside the OVP would give me some idea of what is going on. 

 

Thanks

Administrator
Administrator
Posts: 7,462
Registered: ‎09-03-2014
Location: SK
Views: 375
Message 2 of 4

Re: Shipping delay? OVP not updating.

Hello and welcome to Community,

 

Sorry for the delay, I was able to find your order in the system using the email address from your profile. I'm happy to say the news I received is that it will ship out later today.

 

Andy

 

English Community Leader
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Trixx13
Fanfold Paper
Posts: 11
Registered: ‎12-04-2019
Location: US
Views: 354
Message 3 of 4

Re: Shipping delay? OVP not updating.

You're lucky, they didn't even talk to me or answer my question. 

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sllewe
Paper Tape
Posts: 2
Registered: ‎12-04-2019
Location: US
Views: 294
Message 4 of 4

Re: Shipping delay? OVP not updating.

Just got an update saying its shipped. Thanks for much for your help Andy.

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