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San Jose

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  • Posts: 4
  • Registered: ‎09-19-2014
  • Location: San Jose
  • Views: 29
  • Message 1 of 2

Someone changed my shipping address to theirs

2014-09-19, 4:00 AM

I got a shipping confirmation email telling me that my order had been shipped. However when i ordered my laptop, the shipping address and billing address were the same. On this email notification, the shipping address is now somewhere in Ohio while the billing address is mine. How can this error be corrected? I've already sent an email to customer service but I'd like to know if there's anything I can do before it's too late. 

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126 Posts


raleigh, nc

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  • Posts: 126
  • Registered: ‎05-07-2014
  • Location: raleigh, nc
  • Views: 8975
  • Message 2 of 2

Re: Someone changed my shipping address to theirs

2014-09-19, 20:14 PM

Hi jacqueline31r,


Thank you for updating us. I have sent a request to intercept the package and to have it forwarded to your billing address. This process usually extends the delivey up to five business days. You should receive new tracking information once the package is re-routed to your billing address. The online status tool will also update to reflect the change once the request is completed. Feel free to send me a private messsage to keep me posted on the status.


Best regards,


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