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jacqueline31r
Blue Screen Again
Posts: 2
Registered: ‎09-18-2014
Location: San Jose
Views: 1,928
Message 1 of 2

Someone changed my shipping address to theirs

I got a shipping confirmation email telling me that my order had been shipped. However when i ordered my laptop, the shipping address and billing address were the same. On this email notification, the shipping address is now somewhere in Ohio while the billing address is mine. How can this error be corrected? I've already sent an email to customer service but I'd like to know if there's anything I can do before it's too late. 

Former Employee
Posts: 126
Registered: ‎05-07-2014
Location: raleigh, nc
Views: 1,894
Message 2 of 2

Re: Someone changed my shipping address to theirs

Hi jacqueline31r,

 

Thank you for updating us. I have sent a request to intercept the package and to have it forwarded to your billing address. This process usually extends the delivey up to five business days. You should receive new tracking information once the package is re-routed to your billing address. The online status tool will also update to reflect the change once the request is completed. Feel free to send me a private messsage to keep me posted on the status.

 

Best regards,

Bgriffin2

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