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Still no resolution - what have other people been able to do?

2020-06-19, 16:51 PM

Escalation Case Number 04178831

 

We have been trying for nearly a year to get a working computer after spending nearly $1000 on a new laptop that has been nothing but problems. It has been sent back twice, case has been escalated to a manager (Jason), and now that it came back, worked for two days and won't boot again he is not returning phone calls or emails, been waiting over two weeks. So - I am wondering if anyone else has had these difficulties with customer service (BestBuy says it is normal for Lenovo to have bad customer service) and how they were able to actually resolve the issues. I just want my money back. I am sooooo done with the run around, waiting on hold, being told they can't help, then having NO contact from the escalation agent. What can I do????

Thanks for your time in replying, I need help and ideas! 

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7941 Posts

09-04-2014

SK

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Re:Still no resolution - what have other people been able to do?

2020-06-19, 17:51 PM

Hello and welcome to Community,

 

Sorry you've not had the best experience to meet your expectations. I have found your case but I don't see a record of the previous repairs, could I ask you to provide me with the previous service case numbers, I only see the current one which led to the escalation.

 

Thanks

 

Andy

 

English Community Administrator
Lenovo eServices

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7 Posts

06-19-2020

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  • Message 3 of 6

Re:Still no resolution - what have other people been able to do?

2020-06-20, 2:33 AM
I do have the most recent one from them sending it back in May I can't read the writing maybe you can
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7 Posts

06-19-2020

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Re:Still no resolution - what have other people been able to do?

2020-06-20, 2:35 AM
I think it is BR00009846
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7 Posts

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Re:Still no resolution - what have other people been able to do?

2020-06-20, 2:39 AM
It was also sent in 2019
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7 Posts

06-19-2020

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Re:Still no resolution - what have other people been able to do?

2020-07-02, 4:21 AM

SOOOOO . . . . leaving messages, emails, and now on the forum still getting no help. Seriously? How do people get a resolution? I would love to know what others have done that works. I am ready to put this chapter behind us already! 

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