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tuner
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Posts: 6
Registered: ‎11-27-2010
Location: Denver, Colorado
Views: 3,992
Message 1 of 20

Strange Lenovo chat support re PayPal

Hello everybody, yesterday tried to ask a question about buying laptop by Lenovo shop chat supportSmiley Happy I would like to paste it in here. Anyway my friend told that usually chat and phone supporting employers are in India. Anyway I would like to get some email or other contact who could answer my questions.

 

Here is our chat (Joe is me):

Joe: Hello sir, I would like to buy Thinkpad X201 laptop

Joe:  i live in US now
Joe:  but my paypal and VISA credit card is european
Joe:  is it okay?
_Jerry O:  no you cannot use an international card
Joe:  can i use international paypal?
_Jerry O:  I do not have any information about paypal
_Jerry O:  i can only help you with credit card info
Joe:  is there any email who could possibly know about paypal?
_Jerry O:  no there isnt
Joe:  so i just try paying and that's all
Joe:  ?
_Jerry O:  no, do not use an international card
_Jerry O:  where are you shipping to?
Joe:  i'm not talking about card
Joe:  i'm talking about paypal
Joe:  shipping to Denver. Colorado
_Jerry O:  I do not have inforamtion on paypal
Joe:  who has information about paypal?
_Jerry O:  there is not information
_Jerry O:  you can try use it but i do not think it will work

 

Moderator edit: Removed phrases which violated the Community Rules, added detail to subject.

 

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 3,981
Message 2 of 20

Re: Strange Lenovo chat support

I don't think the reason for incompetence is the result of where the employee is from. 

Incompetency is usually the result of poor training and when there is a breakdown in communication.

And as far i know Lenovo don't use Paypal as a payment method.

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
tuner
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Posts: 6
Registered: ‎11-27-2010
Location: Denver, Colorado
Views: 3,979
Message 3 of 20

Re: Strange Lenovo chat support

No you are wrong, shop.lenovo.com supports paypal

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 3,975
Message 4 of 20

Re: Strange Lenovo chat support

what payment methods can I use?
we accept visa®, mastercard®, and atm cards if they are issued by one of these major credit card companies.

our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.


 

https://checkout.lenovo.com/DRHM/store?Action=DisplayOrderInformationPage&SiteID=lenovoeu&Locale=en_...

 

http://shop.lenovo.com/SEUILibrary/controller/e/web/LenovoPortal/en_US/special-offers.workflowSmiley FrustratedhowPro...


http://www.krasotaiskusstva.com
tuner
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Posts: 6
Registered: ‎11-27-2010
Location: Denver, Colorado
Views: 3,968
Message 5 of 20

Re: Strange Lenovo chat support

OH come on..

http://img5.imageshack.us/img5/6782/paypal2t.jpg

 

image(s) >50k converted to link(s). 

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 3,963
Message 6 of 20

Re: Strange Lenovo chat support

what's your issue exactly?

i didn't even know that lenovo supports paypal.


http://www.krasotaiskusstva.com
tuner
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Posts: 6
Registered: ‎11-27-2010
Location: Denver, Colorado
Views: 3,961
Message 7 of 20

Re: Strange Lenovo chat support

Lenovo shop doesn't accept international credit cards, so my question is would they accept international paypal.

 

And it was not nice that support assitants do not know that, and as you saw he refused to provide any contact of someone who can answer this question. This doesn't look good, I mean if they cant answer such simple questions, what about larger issues, like warranty, delivery or technical problems. It would be nice to get an email of someone who doesn't read a script while talking to clients.

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 3,952
Message 8 of 20

Re: Strange Lenovo chat support

i've brought this issue to lenovo staff, may take couple of days to respond.

edit:typo

 


http://www.krasotaiskusstva.com
lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 3,945
Message 9 of 20

Re: Strange Lenovo chat support

One of the reason that Lenovo don't accept international credit cards is probably due to credit card fraud. 

Lenovo have different policies and rules for different countries, which sometimes make it hard to stay abreast of all the changes.

It is probably better that if Lenovo can keep a centralised documentation systems or have a page that stipulates the general condition of payments for each country. (US must be the first country to have implemented paypal, Australia still uses the regular payment methods).

But wait a few days, and let the right person to come to help you with the correct answers.

Also welcome to the forum.

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
tuner
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Posts: 6
Registered: ‎11-27-2010
Location: Denver, Colorado
Views: 3,937
Message 10 of 20

Re: Strange Lenovo chat support

Thank You very much guys, I appreciate it.

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