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539 Posts

11-24-2007

Mt. Cobb, PA USA

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  • Message 1 of 20

Support Site - Quick Path Not Working?

2013-06-25, 10:43 AM

When will Lenovo get the QUICK PATH workng again? :smileymad:

It has been non-working for over a week now!

I can't believe nobody has noticed and/or complained about this before!

 

Moderator Note; subject edited - thread moved here

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9351 Posts

11-27-2007

SK

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  • Message 2 of 20

Re: Support Site - Quick Path Not Working?

2013-06-25, 10:54 AM

Howdy RBS :smileyhappy:

 

quick path works fine for me, just used it to call up my T23 2647-9lg with both IE10 & FF21.0.  Sticky cookies or something??

 

Regards

Andy  

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539 Posts

11-24-2007

Mt. Cobb, PA USA

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20276 Page Views

  • Posts: 539
  • Registered: ‎11-24-2007
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  • Message 3 of 20

Re: Support Site - Quick Path Not Working?

2013-06-25, 12:22 PM

Hi Andy,

much as I want, it does not work for me.

I have just deleted all cookies in my browser.

I use Firefox (latest version 21.0) and have also tried IE. No go on either.

When I try to look up e.g. 2516-ADU I get no result, and the address bar shows: http://support.lenovo.com/en_US/landing.page?qpq=2516-adu

What is your address if you do this?

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9351 Posts

11-27-2007

SK

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  • Message 4 of 20

Re: Support Site - Quick Path Not Working?

2013-06-25, 12:45 PM

Using Firefox 21 I got the following,

 

2516adu.JPG

 

Is it possible that it's not loading properly for you, java busted or something?   Before it displays the address in the pic it does display exactly the link you posted above, if I click on your link it then loads further to the result in my pic.

Andy  

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539 Posts

11-24-2007

Mt. Cobb, PA USA

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  • Message 5 of 20

Re: Support Site - Quick Path Not Working?

2013-06-25, 15:14 PM

There was no JAVA on my PC at all, but that was already so since last year!

I just now installed Oracle's Java 7 update 25, but still no dice!

And I just tried my X61s laptop, and that works fine!

Funny thing, it must be something on my PC!

Any idea what that might be?

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539 Posts

11-24-2007

Mt. Cobb, PA USA

618 Signins

20276 Page Views

  • Posts: 539
  • Registered: ‎11-24-2007
  • Location: Mt. Cobb, PA USA
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  • Message 6 of 20

Re: Support Site - Quick Path Not Working?

2013-06-25, 15:48 PM

just in case, the PC is running XP-pro/SP3 fully updated, with MSE as antivirus.

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539 Posts

11-24-2007

Mt. Cobb, PA USA

618 Signins

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  • Posts: 539
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  • Message 7 of 20

Re: New Support site is here - some Q & A

2013-06-27, 9:57 AM

The Error Console in Firefox V21.0 reports:

 

Timestamp: 6/27/2013 5:54:48 AM
Error: ReferenceError: geoip_country_name is not defined
Source File: http://support.lenovo.com/Resources/Javascript/ProductSelector2.js
Line: 668

 

This "Quick Path" is still not working!

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9351 Posts

11-27-2007

SK

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  • Message 8 of 20

Re: Support Site - Quick Path Not Working?

2013-06-27, 15:53 PM

Managed to get around to doing some playing today trying to replicate the situation, which I couldn't :smileysad:  I dug my good ol' t43 out with XP SP3 (last Windows update Aug. 2010) with IE8, FF 3.6.1.3; everytime I tried it it worked, even in safe mode and also with wrong location / time zone.

 

Have you tried just reinstalling the browsers??

 

P.S. Moved the thread here and did some re-titling to hopefully get a little more attention / participation.

Andy  

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Please add your type, model number and OS to your signature, it helps to help you.

Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more.

FYI Unsolicited Personal Messages will be ignored.

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10932 Posts

01-02-2010

US

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  • Message 9 of 20

Re: Support Site - Quick Path Not Working?

2013-06-27, 22:13 PM
Clear cookies in your browser. There is a bug in the Lenovo website that causes strange behavior.

Rich


To help with forum searches, check this out: https:/forums.lenovo.com/t5/Welcome-FAQs/Using-Browser-Search-to-find-your-answers-in-Lenovo-and-Moto-Community/m-p/5016916

I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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539 Posts

11-24-2007

Mt. Cobb, PA USA

618 Signins

20276 Page Views

  • Posts: 539
  • Registered: ‎11-24-2007
  • Location: Mt. Cobb, PA USA
  • Views: 20276
  • Message 10 of 20

Re: Support Site - Quick Path Not Working?

2013-06-27, 22:41 PM

Uninstalled Firefox 21, reinstalled with V22.

Installed Chrome browser.

Deleted all Lenovo-related cookies.

Even uninstalled all Windows updates since beginning of June 2013.

Still no go.

When I boot into W7 on the same machine it's working, but W7 is only a provisional test-install.

There's definitely a Javascript error in the webpage (see my earlier post).

Can't figure it out.

And I need this to work like 6-10 times a day or more!

 

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