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Paper Tape
Posts: 2
Location: atlanta, ga
Views: 753
Message 1 of 2

Trouble configuring matching quote to obtain price match

I ordered a system (M75E) below from Lenovo with pre-installed MS Office 2010. The system itself was around $500. The MS Office was about $300.


The system I received did not have MS OFFICE installed. When I called customer service I am told that my system was not ordered with MS OFFICE. I am 100% certain it did. Why would the system below cost over $900 dollars as configured?


Next I am told to 'generate a quote' for the identical system and I will have the difference refunded. I did so, as you can see. The total comes to $579. When I submit this I am told the quotes do not match because of "internal speakers". There is no charge for internal speakers. It is impossible to generate the same quote.


This is insane. I need someone to look at this and please give it some attention immediately. If I can't get this resolved I have no choice but to file a claim of fraud on my credit card and with the FTC. I don't know what else to do.


What would you do????


Please either refund the difference or send a key for MS OFFICE 2010. All I am asking for is what I have paid for.

You can PLAINLY see there is no way the system I ordered could have cost 900+ dollars.


Thank you.








Serial Number: MJLGAG6




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Paper Tape
Posts: 2
Location: atlanta, ga
Views: 681
Message 2 of 2

Sales Support - follow up

I have been contacted by Lenovo and am getting some resolution on this.

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