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ConnorJohnston
Paper Tape
Posts: 1
Registered: ‎08-01-2017
Location: CA
Views: 260
Message 1 of 2

URGENT - Lenovo Ideapad 500s - Screen Issue - Awaiting arrival of shipping box

I bought my Lenovo ideapad from a best buy in Canada at the end of August 2016, I have been having unprovoked screen issues so I called the Lenovo support number on July 24th, last week and explained the issue. They said my warranty was up and so I explained the situation and showed them the reciept that proved I bought it at the end of August, and so they rightly accepted that I was still applicable for the warranty. I was then told that within three business days they would send me a shipping box to send the laptop back to them in. It has been a week now and there is no sign of the box and no real update or explanation from Lenovo. When I check the status of my repair order online, it shows:

 

Order status: New Order

Overall Status: in Progress

 

which isn't very helpful because I have no idea if theyre still processing the shipping of the box, or if the box has been shipped and is just delayed or if there was an issue for some reason with sending it. Any explanation or insight would be greatly appreciated.

 

Connor 

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Administrator
Administrator
Posts: 7,197
Registered: ‎09-03-2014
Location: SK
Views: 173
Message 2 of 2

Re: URGENT - Lenovo Ideapad 500s - Screen Issue - Awaiting arrival of shipping box

Hello Connor, welcome to the Community,

 

I suggest you call support again to ask them what has happened after quoting the case number you were given; that is probably the easiest and quickest method of finding out.

 

Andy

 

English Community Leader
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