08-01-2017 06:29 AM
I bought my Lenovo ideapad from a best buy in Canada at the end of August 2016, I have been having unprovoked screen issues so I called the Lenovo support number on July 24th, last week and explained the issue. They said my warranty was up and so I explained the situation and showed them the reciept that proved I bought it at the end of August, and so they rightly accepted that I was still applicable for the warranty. I was then told that within three business days they would send me a shipping box to send the laptop back to them in. It has been a week now and there is no sign of the box and no real update or explanation from Lenovo. When I check the status of my repair order online, it shows:
Order status: New Order
Overall Status: in Progress
which isn't very helpful because I have no idea if theyre still processing the shipping of the box, or if the box has been shipped and is just delayed or if there was an issue for some reason with sending it. Any explanation or insight would be greatly appreciated.
08-03-2017 12:24 AM
Hello Connor, welcome to the Community,
I suggest you call support again to ask them what has happened after quoting the case number you were given; that is probably the easiest and quickest method of finding out.
English Community Leader
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
Did you find a post helpfull? You can thank the member by clicking on the star below their post awarding them Kudos
Please don't ask me questions by Personal Message; questions belong in the forums.