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Paper Tape
Posts: 2
Registered: ‎08-07-2008
Location: USA
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Accepted Solution

Unable to log in to my account - PLEASE HELP

Hello! I recently ordered myself a T400, but I am unable to log back into my account.  I was hoping to edit my order after seeing how large the 9-cell batteries are.  I have repeatedly followed every step how to recover my password.  I put in my account and user name, send new password.  click link provided and then enter it.  But nothing happens!  It keeps saying incorrect login =(

The account in question is "Slucch" with a capital S.

Thank you very much!
Retired Employee
Posts: 254
Registered: ‎11-26-2007
Location: Raleigh, NC
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Re: Unable to log in to my account - PLEASE HELP

Hello Slucch,

Is it your account which you are referring to? Unfortunately, you can't edit an order online regardless. I would suggest giving a call to the sales team in your country, as they can assist you with any changes in your order. In the U.S. and Canada that number is 1-866-96-THINK, or you can visit to find your local number.


P.S. Please edit your profile to include your location, as we have such a diverse group of users here that it will help others when you post! Welcome to the community! Smiley Happy 

Tim Supples
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