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7 Posts

08-24-2008

Denmark

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  • Message 21 of 45

Re: Waranty on laptops bought abroad

2008-08-25, 8:13 AM
The credit card is not an issue but thanks anyway, non of the new T400's are listed as IWS, they have the number 2764....
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441 Posts

11-21-2007

US

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  • Message 22 of 45

Re: Waranty on laptops bought abroad

2008-08-25, 13:16 PM

Wouz wrote:
The credit card is not an issue but thanks anyway, non of the new T400's are listed as IWS, they have the number 2764....

All of the new T400s sold in the USA come with International Warranty Service (IWS). The IWS lookup page doesn't appear to have been updated with the new Thinkpad systems.

Regards,

James
_______________________________
Full disclosure, I don't work for Lenovo.
James at Thinkpads dot com
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7 Posts

08-24-2008

Denmark

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  • Message 23 of 45

Re: Waranty on laptops bought abroad

2008-08-25, 13:37 PM
So there shouldn't be any problems with Lenovo Denmark if my laptop dies ?
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441 Posts

11-21-2007

US

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  • Message 24 of 45

Re: Waranty on laptops bought abroad

2008-08-25, 13:45 PM

Wouz wrote:
So there shouldn't be any problems with Lenovo Denmark if my laptop dies ?

I can't definitively answer that cousin as apparently the IWS listing needs updating. I'm attempting to get an answer from Lenovo.

Regards,

James
_______________________________
Full disclosure, I don't work for Lenovo.
James at Thinkpads dot com
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7 Posts

08-24-2008

Denmark

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  • Message 25 of 45

Re: Waranty on laptops bought abroad

2008-08-26, 14:12 PM
Thank you very much, looking forward to hearing from you again... I've contacted Lenovo Denmark again and now they say that if the model has been introduced into the European market there shouldn't be any problems but they do not specify what they mean by model, if it is T400 or 2764, 2765 and so on...
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7 Posts

08-27-2008

Malaysia

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  • Message 26 of 45

Re: Upgrade to international warranty services (IWS)

2008-08-27, 6:34 AM

Thinking of buying the last batch of X61 (standard screen) because they do not make this anymore.

 

Was looking for X61 7675 and only found that the IWS is not applicable for Malaysia (where I stay).

 

So Mark or anyone can check for me whether the lack of support in Malaysia or Singapore (nearest country I can send in to repair) is just a glitch in the data entry system (as mentioned by Gary: problem with the data on our WEB site ), or it is suppost to be like that.

 

The other model, X61s 7668 however is supported by Malaysia and almost all the countries.  But I do not like X61s because of the slower processor.

 

So guys, please help me to get a confirmation before I buy the X61 only to find out it is not servicable in my country.

 

Thank you for the attention and look forward to your helpful answer. 

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28 Posts

08-22-2008

Tel-Aviv, Israel

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  • Message 27 of 45

Re: Upgrade to international warranty services (IWS)

2008-09-04, 19:36 PM

wrote:

 

Was looking for X61 7675 and only found that the IWS is not applicable for Malaysia (where I stay).


AFAIK, there is no thing like "international warranty". For now, it simply means that your computer can be serviced in more then one country. If you are lucky enough, you'll match the country, if not - the general guideline is "each country is on its own". I apologise if my rephrase was too offensive, however, I do believe that it reflects a decent number of warranty-related problems, raised in the forum.

 

When people read "international warranty", they expect it at full extent. When people buy X61, they think they bought X61, which is untrue: 7673 and 7675 are different computers with different customization options. Better to lower the expectations and try to enjoy the product :) [or buy a worther product from competitors with a hope for a better international service]

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8095 Posts

11-19-2007

US

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  • Message 28 of 45

Re: Upgrade to international warranty services (IWS)

2008-09-04, 20:36 PM

breakphreak,

 

Interesting discussion on the connotation of terms.    I've always thought of international meaning between or amongst more than one country, while global implies broader, if not predominant coverage.

 

Not to debate semantics, but I think it's fair to say we have an international warranty.   I think increasingly, customers are interested in a global warranty...

 

All,

 

Let's shift the conversation from what we have now, to what you might rather have.   This is purely hypothetical, but I'm interested in getting some feedback here....

 

What if base warranty for all systems were only entitled in the country they were sold in.   US models would have  US warranty, Singapore in Singapore, etc, etc...

 

What if customers could then select international or global warranty upgrades?

 

What if an international warranty could be selected, and specific countries selected for some amount per country?   Perhaps more populace / high volume countries might be available at a lower rate, while more remote / lower volume countries could be available at a slightly higher rate?

 

What if there was then a global option that for the cost of 3 countries or 5 countries, you could have coverage in all of them ?

 

Would this kind of a model make sense?  

 

If so, what would you be willing to pay for coverage in each additional country you wanted coverage in? 

 

What if this came with a single, consistent entitlement mechanism regardless of country selected?

 

If not this approach, what would make more sense?   (Aside from the obvious of everywhere, overnight, for free) :smileywink:

 

Again, this is a purely hypothetical discussion...

 

Mark

 

 

 

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28 Posts

08-22-2008

Tel-Aviv, Israel

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  • Message 29 of 45

Re: Upgrade to international warranty services (IWS)

2008-09-04, 20:51 PM

Mark

perhaps it's a wishful thinking or my ex-USSR childhood when "International" had been always associated with "global" :)

 

As about your question, the "global" or "regional" warranty option (on purchase / upgrade) could be perfect. Perhaps "countries" might be replaced by "regions" or "continents" to avoid greater fragmentation. Regarding the price, for "global" warranty I would gladly pay a double price of the current "international warranty".

 

Thanks

  Alexander

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9380 Posts

11-27-2007

SK

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  • Message 30 of 45

Re: Upgrade to international warranty services (IWS)

2008-09-04, 21:09 PM

Mark,

 

You make some very good points which leads me to ask the question;

 

here in Europe TPs have, as a rule, international warranty. (I understand international, [global]. to mean in countries where Lenovo is present). There are people who then insist on purchasing TPs in the US / Asia, because the same system is cheaper, and then complain that they do not have warranty in Europe.

 

I therefore presume that because EU TPs have automatically international, (global), warranty and US / Asian TPs don't necessarily have it, this is possibly one reason for the price difference? 

 

In end effect, you get what you pay for ??

Andy  

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