09-21-2016 07:59 AM
Purchased a Lenovo X series Thinkpad last year and had to return it due to software issues that no one could address. Despite of warnings from my wife, I went ahead and purchased a new X260 last month. After using the device for less than 10 hours the LCD display went dead! Luckily I purchased a 1-year onsite service additional warranty. The Tech came in yesterday and replaced the LCD display, however once he was removing the battery I noticed the clip on the right side was broken (misaligned). After he left, the edges of the display frame poped out and I now have gaps in between the frame and the LCD display. I placed a replacent order two days ago but no one called yet. When I called today, the rep was very polite to acknoledge the replacement case number, but quickly suggested that if I'm not happy with the turn-around, I could cancel the order and return the product, which I'm contemplating doing again. At this stage, all I need is a functioning computer as I have a consulting assignment overseas in two weeks and I'm not confident they'll ship a replacement ontime. What's going on with this company? I still have an old X120e (relic) built like a tank, never gave me any issue, which is the reason I tried to remain loyal to Lenovo!!! Can someone get back to me and give me a little better treatment as I'm a very easy going person who can easily become satisfied, instead of making me detest this company?
09-22-2016 07:14 AM
I was able to find your order in our system and see that you have been contacted by Email. If you have any questions regarding the status please reply to that email including original content and please do not alter the subject line; this will ensure your email routed to the correct person.
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