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  • Posts: 4
  • Registered: ‎04-08-2012
  • Location: Canada
  • Views: 29
  • Message 1 of 3

Very disappointing product and service

2012-04-08, 19:19 PM

I bought a Lenove G470 laptop and it froze when I first time powered it up. Then it almost freezes everytime when it wakes up from sleep. I called the support and they cannot fix it and ask me to ship the laptop back for the fix. And I have to pay for the shipping!!! I received the new laptop with this problem. Why I have to pay for the shipping?? It is not my fault!!! This is rediculous! Previously I had a problem with Iphone and Apple payed for the shipping! Lenovo is a very disappointing company. I will definitelly stay away from it and always tell my friends to stay away from it!!!



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  • Posts: 9380
  • Registered: ‎11-27-2007
  • Location: Slovakia
  • Views: 2040239
  • Message 2 of 3

Re: Very disappointing product and service

2012-04-08, 21:09 PM



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183 Posts



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  • Posts: 183
  • Registered: ‎08-22-2011
  • Location: Singapore
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  • Message 3 of 3

Re: Very disappointing product and service

2012-04-17, 6:46 AM

Hi zhenningx,


Shipping should be covered if machines are under warranty.

Which support line did you call?


If your order contains damaged items upon arrival, please call 1-866-428-4465.

If you're not having any success, please PM me  the following details:


First and Last Name:
Contact Phone Number:
Email Address:
Country of residence:
Case Number (if you had contacted the service centre):
Date of Purchase:
Sales order number:

Machine Info:
Machine Family (e.g. T420):
Machine Type Model (e.g. 2573):
Machine Serial Number (e.g. L8-A3017):





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