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United States of America

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  • Posts: 2
  • Registered: ‎11-12-2016
  • Location: United States of America
  • Views: 60
  • Message 1 of 2


2016-11-12, 17:23 PM

In August 2015 I purchased a Y50 Touch. It shipped from China. In less than a week the screen died and no replacements were available. A manager named Matthew (he was great) helped me to return my Y50 and purchase a Y70 Touch (the only item available). I also bought the 3 year On-Site warranty.


Within a month the Y70 developed static noise lines that run across the screen. I bought a Flex 3-15" and shelved the Y70 for a while. Early this year I pulled out the Y70. Since it's under warranty I wanted those noise lines fixed. Tech support did some remote work which didn't fix anything. Ultimately, through the On-Site service, the system board and LCD screen were replaced. Still, no fix. They tell me the system will have to be replaced.


The Flex 3 I originally purchased had a sticking trackpad button, so I returned it and got another one. Finally, I got one laptop out of 4 that works as advertised. That's a 25% success rate, NOT GOOD.


Now, here's where the fraustration is REALLY building- for almost a month I've been messaging back and forth with an 'NA Case Manager', who seems to be from the Philippines, and promises a Case Manager will call me to get this resolved. All I'm getting are excuses and more promises of a phone call but the call never comes.


I've purchased many laptops from Dell and have always had reliable laptops and top notch support. I think I'll be going back to them.




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  • Registered: ‎09-04-2014
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  • Message 2 of 2


2016-11-14, 5:46 AM

Hello gacton69, welcome to the Community,


I can see that this would be frustrating and I see there has been quite an exchange of emails however they have been unable to reach you by phone for whatever reason. I'd like to check that the phone number they have for you is the correct one, could you please send it to me by private message in order that I can double check / confirm it is correct.





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