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1 Posts

12-06-2020

United States of America

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  • Registered: ‎12-06-2020
  • Location: United States of America
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WHY DOES IT TAKES MONTH AND HALF TO DELIVER A COMPUTER? (WILL I EVEN GET IT NEXT 30 DAYS???)

2020-12-06, 7:53 AM

So frustrated with Lenovo right now.  I placed my order back in Nov.24th. Unit was a pre made unit and website indicated 'SHIPS NEXT BUSINESS DAY'. 

E mail came in from Lenovo letting me know they have received my order.  Day or two, I received another e mail indicating 'Expected ship date of Dec. 5th'.  So I called customer service trying to figure out why my order got delayed.  She told me that my unit was 'getting BUILD at the time'. She did not have answers to why my order in building stage and why Lenovo false advertising 'next business day ship'.  It gets better, she tells me  'IF YOU ARE LUCKY, YOU MIGHT GET THE UNIT EARLIER' by now I figured I wasn't gonna get any where with her so hung up the phone. 

Filled out complaints to Lenovo website but did not hear anything back. 

Today I received e mail letting me know my expected ship date has been changed. IT WILL SHIP WITHIN NEXT 30 DAYS

So I call again and optioned to have them call me when representative becomes available. Did not get any return call. 

It takes month and half to receive a computer??? (If it shows up)

What is the deal and whats with the false adverti**bleep**t ?

This is got to be the WORST CUSTOMER SERVICE EXPERIENCE!!!

Order # 4296756295

 

 

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11570 Posts

09-04-2014

Slovakia

33040 Signins

1235115 Page Views

  • Posts: 11570
  • Registered: ‎09-04-2014
  • Location: Slovakia
  • Views: 1235115
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Re:WHY DOES IT TAKES MONTH AND HALF TO DELIVER A COMPUTER? (WILL I EVEN GET IT NEXT 30 DAYS???)

2020-12-08, 9:51 AM

Hello and welcome to the Community,

Sorry things aren't happening for you as normally would be expected, that's not what is normally intended. I've reached out to the appropriate Team to find more information on the actual status and will let you know when I receive an update hopefully later today or tomorrow.

 

Andy

 

English Community Administrator
Lenovo eServices

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11570 Posts

09-04-2014

Slovakia

33040 Signins

1235115 Page Views

  • Posts: 11570
  • Registered: ‎09-04-2014
  • Location: Slovakia
  • Views: 1235115
  • Message 3 of 3

Re:WHY DOES IT TAKES MONTH AND HALF TO DELIVER A COMPUTER? (WILL I EVEN GET IT NEXT 30 DAYS???)

2020-12-09, 16:40 PM

Hello @Gunwoo82  

I'm sorry to say that for reasons unknown to me the specific configuration you ordered isn't available and anyone who had ordered that system received the same email which will be followed up by someone from the sales department reaching out to customers with offers of alternatives.

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.


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